html.formticket.class.php

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<?php
/* Copyright (C) 2013-2015 Jean-François FERRY     <hello@librethic.io>
 * Copyright (C) 2016      Christophe Battarel     <christophe@altairis.fr>
 * Copyright (C) 2019      Frédéric France         <frederic.france@netlogic.fr>
 * Copyright (C) 2021      Juanjo Menent           <jmenent@2byte.es>
 * Copyright (C) 2021      Alexandre Spangaro      <aspangaro@open-dsi.fr>
 *
 * This program is free software; you can redistribute it and/or modify
 * it under the terms of the GNU General Public License as published by
 * the Free Software Foundation; either version 3 of the License, or
 * (at your option) any later version.
 *
 * This program is distributed in the hope that it will be useful,
 * but WITHOUT ANY WARRANTY; without even the implied warranty of
 * MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
 * GNU General Public License for more details.
 *
 * You should have received a copy of the GNU General Public License
 * along with this program. If not, see <https://www.gnu.org/licenses/>.
 */
 
require_once DOL_DOCUMENT_ROOT . '/core/class/html.form.class.php';
require_once DOL_DOCUMENT_ROOT . '/core/class/html.formmail.class.php';
require_once DOL_DOCUMENT_ROOT . '/core/class/html.formprojet.class.php';
 
if (!class_exists('FormCompany')) {
  include DOL_DOCUMENT_ROOT.'/core/class/html.formcompany.class.php';
}
 
class FormTicket
{
  public $db;
 
  public $track_id;
 
  public $fk_user_create;
 
  public $message;
  public $topic_title;
 
  public $action;
 
  public $withtopic;
  public $withemail;
 
  public $withsubstit;
 
  public $withfile;
  public $withfilereadonly;
 
  public $backtopage;
 
  public $ispublic;  // to show information or not into public form
 
  public $withtitletopic;
  public $withtopicreadonly;
  public $withreadid;
 
  public $withcompany;  // to show company drop-down list
  public $withfromsocid;
  public $withfromcontactid;
  public $withnotifytiersatcreate;
  public $withusercreate;  // to show name of creating user in form
  public $withcreatereadonly;
 
  public $withref;  // to show ref field
 
  public $withcancel;
 
  public $type_code;
  public $category_code;
  public $severity_code;
 
 
  public $substit = array();
  public $param = array();
 
  public $error;
  public $errors = array();
 
 
  public function __construct($db)
  {
    global $conf;
 
    $this->db = $db;
 
    $this->action = 'add';
 
    $this->withcompany = isModEnabled("societe");
    $this->withfromsocid = 0;
    $this->withfromcontactid = 0;
    $this->withreadid=0;
    //$this->withtitletopic='';
    $this->withnotifytiersatcreate = 0;
    $this->withusercreate = 1;
    $this->withcreatereadonly = 1;
    $this->withemail = 0;
    $this->withref = 0;
    $this->withextrafields = 0;  // to show extrafields or not
    //$this->withtopicreadonly=0;
  }
 
  public function showForm($withdolfichehead = 0, $mode = 'edit', $public = 0, Contact $with_contact = null, $action = '')
  {
    global $conf, $langs, $user, $hookmanager;
 
    // Load translation files required by the page
    $langs->loadLangs(array('other', 'mails', 'ticket'));
 
    $form = new Form($this->db);
    $formcompany = new FormCompany($this->db);
    $ticketstatic = new Ticket($this->db);
 
    $soc = new Societe($this->db);
    if (!empty($this->withfromsocid) && $this->withfromsocid > 0) {
      $soc->fetch($this->withfromsocid);
    }
 
    $ticketstat = new Ticket($this->db);
 
    $extrafields = new ExtraFields($this->db);
    $extrafields->fetch_name_optionals_label($ticketstat->table_element);
 
    print "\n<!-- Begin form TICKET -->\n";
 
    if ($withdolfichehead) {
      print dol_get_fiche_head(null, 'card', '', 0, '');
    }
 
    print '<form method="POST" '.($withdolfichehead ? '' : 'style="margin-bottom: 30px;" ').'name="ticket" id="form_create_ticket" enctype="multipart/form-data" action="'.(!empty($this->param["returnurl"]) ? $this->param["returnurl"] : $_SERVER['PHP_SELF']).'">';
    print '<input type="hidden" name="token" value="'.newToken().'">';
    print '<input type="hidden" name="action" value="'.$this->action.'">';
    foreach ($this->param as $key => $value) {
      print '<input type="hidden" name="'.$key.'" value="'.$value.'">';
    }
    print '<input type="hidden" name="fk_user_create" value="'.$this->fk_user_create.'">';
 
    print '<table class="border centpercent">';
 
    if ($this->withref) {
      // Ref
      $defaultref = $ticketstat->getDefaultRef();
      print '<tr><td class="titlefieldcreate"><span class="fieldrequired">'.$langs->trans("Ref").'</span></td><td>';
      print '<input type="text" name="ref" value="'.dol_escape_htmltag(GETPOST("ref", 'alpha') ? GETPOST("ref", 'alpha') : $defaultref).'">';
      print '</td></tr>';
    }
 
    // TITLE
    $email = GETPOSTISSET('email') ? GETPOST('email', 'alphanohtml') : '';
    if ($this->withemail) {
      print '<tr><td class="titlefield"><label for="email"><span class="fieldrequired">'.$langs->trans("Email").'</span></label></td><td>';
      print '<input class="text minwidth200" id="email" name="email" value="'.$email.'" autofocus>';
      print '</td></tr>';
 
      if ($with_contact) {
        // contact search and result
        $html_contact_search  = '';
        $html_contact_search .= '<tr id="contact_search_line">';
        $html_contact_search .= '<td class="titlefield">';
        $html_contact_search .= '<label for="contact"><span class="fieldrequired">' . $langs->trans('Contact') . '</span></label>';
        $html_contact_search .= '<input type="hidden" id="contact_id" name="contact_id" value="" />';
        $html_contact_search .= '</td>';
        $html_contact_search .= '<td id="contact_search_result"></td>';
        $html_contact_search .= '</tr>';
        print $html_contact_search;
        // contact lastname
        $html_contact_lastname = '';
        $html_contact_lastname .= '<tr id="contact_lastname_line" class="contact_field"><td class="titlefield"><label for="contact_lastname"><span class="fieldrequired">' . $langs->trans('Lastname') . '</span></label></td><td>';
        $html_contact_lastname .= '<input type="text" id="contact_lastname" name="contact_lastname" value="' . dol_escape_htmltag(GETPOSTISSET('contact_lastname') ? GETPOST('contact_lastname', 'alphanohtml') : '') . '" />';
        $html_contact_lastname .= '</td></tr>';
        print $html_contact_lastname;
        // contact firstname
        $html_contact_firstname  = '';
        $html_contact_firstname .= '<tr id="contact_firstname_line" class="contact_field"><td class="titlefield"><label for="contact_firstname"><span class="fieldrequired">' . $langs->trans('Firstname') . '</span></label></td><td>';
        $html_contact_firstname .= '<input type="text" id="contact_firstname" name="contact_firstname" value="' . dol_escape_htmltag(GETPOSTISSET('contact_firstname') ? GETPOST('contact_firstname', 'alphanohtml') : '') . '" />';
        $html_contact_firstname .= '</td></tr>';
        print $html_contact_firstname;
        // company name
        $html_company_name  = '';
        $html_company_name .= '<tr id="contact_company_name_line" class="contact_field"><td><label for="company_name"><span>' . $langs->trans('Company') . '</span></label></td><td>';
        $html_company_name .= '<input type="text" id="company_name" name="company_name" value="' . dol_escape_htmltag(GETPOSTISSET('company_name') ? GETPOST('company_name', 'alphanohtml') : '') . '" />';
        $html_company_name .= '</td></tr>';
        print $html_company_name;
        // contact phone
        $html_contact_phone  = '';
        $html_contact_phone .= '<tr id="contact_phone_line" class="contact_field"><td><label for="contact_phone"><span>' . $langs->trans('Phone') . '</span></label></td><td>';
        $html_contact_phone .= '<input type="text" id="contact_phone" name="contact_phone" value="' . dol_escape_htmltag(GETPOSTISSET('contact_phone') ? GETPOST('contact_phone', 'alphanohtml') : '') . '" />';
        $html_contact_phone .= '</td></tr>';
        print $html_contact_phone;
 
        // search contact form email
        $langs->load('errors');
        print '<script type="text/javascript">
                    jQuery(document).ready(function() {
                        var contact = jQuery.parseJSON("'.dol_escape_js(json_encode($with_contact), 2).'");
                        jQuery("#contact_search_line").hide();
                        if (contact) {
                          if (contact.id > 0) {
                            jQuery("#contact_search_line").show();
                            jQuery("#contact_id").val(contact.id);
                jQuery("#contact_search_result").html(contact.firstname+" "+contact.lastname);
                jQuery(".contact_field").hide();
                          } else {
                            jQuery(".contact_field").show();
                          }
                        }
 
                      jQuery("#email").change(function() {
                            jQuery("#contact_search_line").show();
                            jQuery("#contact_search_result").html("'.dol_escape_js($langs->trans('Select2SearchInProgress')).'");
                            jQuery("#contact_id").val("");
                            jQuery("#contact_lastname").val("");
                            jQuery("#contact_firstname").val("");
                            jQuery("#company_name").val("");
                            jQuery("#contact_phone").val("");
 
                            jQuery.getJSON(
                                "'.dol_escape_js(dol_buildpath('/public/ticket/ajax/ajax.php', 1)).'",
                {
                  action: "getContacts",
                  email: jQuery("#email").val()
                },
                function(response) {
                  if (response.error) {
                                        jQuery("#contact_search_result").html("<span class=\"error\">"+response.error+"</span>");
                  } else {
                                        var contact_list = response.contacts;
                    if (contact_list.length == 1) {
                                            var contact = contact_list[0];
                      jQuery("#contact_id").val(contact.id);
                      jQuery("#contact_search_result").html(contact.firstname+" "+contact.lastname);
                                            jQuery(".contact_field").hide();
                    } else if (contact_list.length <= 0) {
                                            jQuery("#contact_search_line").hide();
                                            jQuery(".contact_field").show();
                    }
                  }
                }
                            ).fail(function(jqxhr, textStatus, error) {
                  var error_msg = "'.dol_escape_js($langs->trans('ErrorAjaxRequestFailed')).'"+" ["+textStatus+"] : "+error;
                                jQuery("#contact_search_result").html("<span class=\"error\">"+error_msg+"</span>");
                            });
                        });
                    });
                    </script>';
      }
    }
 
    // If ticket created from another object
    $subelement = '';
    if (isset($this->param['origin']) && $this->param['originid'] > 0) {
      // Parse element/subelement (ex: project_task)
      $element = $subelement = $this->param['origin'];
      $regs = array();
      if (preg_match('/^([^_]+)_([^_]+)/i', $this->param['origin'], $regs)) {
        $element = $regs[1];
        $subelement = $regs[2];
      }
 
      dol_include_once('/'.$element.'/class/'.$subelement.'.class.php');
      $classname = ucfirst($subelement);
      $objectsrc = new $classname($this->db);
      $objectsrc->fetch(GETPOST('originid', 'int'));
 
      if (empty($objectsrc->lines) && method_exists($objectsrc, 'fetch_lines')) {
        $objectsrc->fetch_lines();
      }
 
      $objectsrc->fetch_thirdparty();
      $newclassname = $classname;
      print '<tr><td>'.$langs->trans($newclassname).'</td><td colspan="2"><input name="'.$subelement.'id" value="'.GETPOST('originid').'" type="hidden" />'.$objectsrc->getNomUrl(1).'</td></tr>';
    }
 
    // Type of Ticket
    print '<tr><td class="titlefield"><span class="fieldrequired"><label for="selecttype_code">'.$langs->trans("TicketTypeRequest").'</span></label></td><td>';
    $this->selectTypesTickets((GETPOST('type_code', 'alpha') ? GETPOST('type_code', 'alpha') : $this->type_code), 'type_code', '', 2, 1, 0, 0, 'minwidth200');
    print '</td></tr>';
 
    // Group => Category
    print '<tr><td><span class="fieldrequired"><label for="selectcategory_code">'.$langs->trans("TicketCategory").'</span></label></td><td>';
    $filter = '';
    if ($public) {
      $filter = 'public=1';
    }
    $this->selectGroupTickets((GETPOST('category_code') ? GETPOST('category_code') : $this->category_code), 'category_code', $filter, 2, 1, 0, 0, 'minwidth200');
    print '</td></tr>';
 
    // Severity => Priority
    print '<tr><td><span class="fieldrequired"><label for="selectseverity_code">'.$langs->trans("TicketSeverity").'</span></label></td><td>';
    $this->selectSeveritiesTickets((GETPOST('severity_code') ? GETPOST('severity_code') : $this->severity_code), 'severity_code', '', 2, 1);
    print '</td></tr>';
 
    // Subject
    if ($this->withtitletopic) {
      print '<tr><td><label for="subject"><span class="fieldrequired">'.$langs->trans("Subject").'</span></label></td><td>';
      // Answer to a ticket : display of the thread title in readonly
      if ($this->withtopicreadonly) {
        print $langs->trans('SubjectAnswerToTicket').' '.$this->topic_title;
      } else {
        if (isset($this->withreadid) && $this->withreadid > 0) {
          $subject = $langs->trans('SubjectAnswerToTicket').' '.$this->withreadid.' : '.$this->topic_title;
        } else {
          $subject = GETPOST('subject', 'alpha');
        }
        print '<input class="text minwidth500" id="subject" name="subject" value="'.$subject.'" autofocus />';
      }
      print '</td></tr>';
    }
 
    if (!empty($conf->knowledgemanagement->enabled)) {
      // KM Articles
      print '<tr id="KWwithajax"></tr>';
      print '<!-- Script to manage change of ticket group -->
      <script>
      jQuery(document).ready(function() {
        function groupticketchange() {
          console.log("We called groupticketchange, so we try to load list KM linked to event");
          $("#KWwithajax").html("");
          idgroupticket = $("#selectcategory_code").val();
 
          console.log("We have selected id="+idgroupticket);
 
          if (idgroupticket != "") {
            $.ajax({ url: \''.DOL_URL_ROOT.'/core/ajax/fetchKnowledgeRecord.php\',
               data: { action: \'getKnowledgeRecord\', idticketgroup: idgroupticket, token: \''.newToken().'\', lang:\''.$langs->defaultlang.'\'},
               type: \'GET\',
               success: function(response) {
                var urllist = \'\';
                console.log("We received response "+response);
                response = JSON.parse(response)
                for (key in response) {
                  answer = response[key].answer;
                  urllist += \'<li><a href="#" title="\'+response[key].title+\'" class="button_KMpopup" data-html="\'+answer+\'">\' +response[key].title+\'</a></li>\';
                }
                if (urllist != "") {
                  $("#KWwithajax").html(\'<td>'.$langs->trans("KMFoundForTicketGroup").'</td><td><ul>\'+urllist+\'</ul></td>\');
                  $("#KWwithajax").show();
                  $(".button_KMpopup").on("click",function(){
                    console.log("Open popup with jQuery(...).dialog() with KM article")
                    var $dialog = $("<div></div>").html($(this).attr("data-html"))
                      .dialog({
                        autoOpen: false,
                        modal: true,
                        height: (window.innerHeight - 150),
                        width: "80%",
                        title: $(this).attr("title"),
                      });
                    $dialog.dialog("open");
                    console.log($dialog);
                  })
                }
               },
               error : function(output) {
                console.error("Error on Fetch of KM articles");
               },
            });
          }
        };
        $("#selectcategory_code").on("change",function() { groupticketchange(); });
        if ($("#selectcategory_code").val() != "") {
          groupticketchange();
        }
      });
      </script>'."\n";
    }
 
    // MESSAGE
    $msg = GETPOSTISSET('message') ? GETPOST('message', 'restricthtml') : '';
    print '<tr><td><label for="message"><span class="fieldrequired">'.$langs->trans("Message").'</span></label></td><td>';
 
    // If public form, display more information
    $toolbarname = 'dolibarr_notes';
    if ($this->ispublic) {
      $toolbarname = 'dolibarr_details';
      print '<div class="warning">'.(getDolGlobalString("TICKET_PUBLIC_TEXT_HELP_MESSAGE", $langs->trans('TicketPublicPleaseBeAccuratelyDescribe'))).'</div>';
    }
    include_once DOL_DOCUMENT_ROOT.'/core/class/doleditor.class.php';
    $uselocalbrowser = true;
    $doleditor = new DolEditor('message', $msg, '100%', 230, $toolbarname, 'In', true, $uselocalbrowser, getDolGlobalInt('FCKEDITOR_ENABLE_TICKET'), ROWS_8, '90%');
    $doleditor->Create();
    print '</td></tr>';
 
    if ($public && !empty($conf->global->MAIN_SECURITY_ENABLECAPTCHA_TICKET)) {
      require_once DOL_DOCUMENT_ROOT.'/core/lib/security2.lib.php';
      print '<tr><td class="titlefield"><label for="email"><span class="fieldrequired">'.$langs->trans("SecurityCode").'</span></label></td><td>';
      print '<span class="span-icon-security inline-block">';
      print '<input id="securitycode" placeholder="'.$langs->trans("SecurityCode").'" class="flat input-icon-security width125" type="text" maxlength="5" name="code" tabindex="3" />';
      print '</span>';
      print '<span class="nowrap inline-block">';
      print '<img class="inline-block valignmiddle" src="'.DOL_URL_ROOT.'/core/antispamimage.php" border="0" width="80" height="32" id="img_securitycode" />';
      print '<a class="inline-block valignmiddle" href="" tabindex="4" data-role="button">'.img_picto($langs->trans("Refresh"), 'refresh', 'id="captcha_refresh_img"').'</a>';
      print '</span>';
      print '</td></tr>';
    }
 
    // Categories
    if (isModEnabled('categorie')) {
      include_once DOL_DOCUMENT_ROOT.'/categories/class/categorie.class.php';
      $cate_arbo = $form->select_all_categories(Categorie::TYPE_TICKET, '', 'parent', 64, 0, 1);
 
      if (count($cate_arbo)) {
        // Categories
        print '<tr><td>'.$langs->trans("Categories").'</td><td colspan="3">';
        print img_picto('', 'category').$form->multiselectarray('categories', $cate_arbo, GETPOST('categories', 'array'), '', 0, 'quatrevingtpercent widthcentpercentminusx', 0, 0);
        print "</td></tr>";
      }
    }
 
    // Attached files
    if (!empty($this->withfile)) {
      // Define list of attached files
      $listofpaths = array();
      $listofnames = array();
      $listofmimes = array();
      if (!empty($_SESSION["listofpaths"])) {
        $listofpaths = explode(';', $_SESSION["listofpaths"]);
      }
 
      if (!empty($_SESSION["listofnames"])) {
        $listofnames = explode(';', $_SESSION["listofnames"]);
      }
 
      if (!empty($_SESSION["listofmimes"])) {
        $listofmimes = explode(';', $_SESSION["listofmimes"]);
      }
 
      $out = '<tr>';
      $out .= '<td>'.$langs->trans("MailFile").'</td>';
      $out .= '<td>';
      // TODO Trick to have param removedfile containing nb of image to delete. But this does not works without javascript
      $out .= '<input type="hidden" class="removedfilehidden" name="removedfile" value="">'."\n";
      $out .= '<script type="text/javascript">';
      $out .= 'jQuery(document).ready(function () {';
      $out .= '    jQuery(".removedfile").click(function() {';
      $out .= '        jQuery(".removedfilehidden").val(jQuery(this).val());';
      $out .= '    });';
      $out .= '})';
      $out .= '</script>'."\n";
      if (count($listofpaths)) {
        foreach ($listofpaths as $key => $val) {
          $out .= '<div id="attachfile_'.$key.'">';
          $out .= img_mime($listofnames[$key]).' '.$listofnames[$key];
          if (!$this->withfilereadonly) {
            $out .= ' <input type="image" style="border: 0px;" src="'.DOL_URL_ROOT.'/theme/'.$conf->theme.'/img/delete.png" value="'.($key + 1).'" class="removedfile" id="removedfile_'.$key.'" name="removedfile_'.$key.'" />';
          }
          $out .= '<br></div>';
        }
      } else {
        $out .= $langs->trans("NoAttachedFiles").'<br>';
      }
      if ($this->withfile == 2) { // Can add other files
        $maxfilesizearray = getMaxFileSizeArray();
        $maxmin = $maxfilesizearray['maxmin'];
        if ($maxmin > 0) {
          $out .= '<input type="hidden" name="MAX_FILE_SIZE" value="'.($maxmin * 1024).'">';  // MAX_FILE_SIZE must precede the field type=file
        }
        $out .= '<input type="file" class="flat" id="addedfile" name="addedfile" value="'.$langs->trans("Upload").'" />';
        $out .= ' ';
        $out .= '<input type="submit" class="button smallpaddingimp reposition" id="addfile" name="addfile" value="'.$langs->trans("MailingAddFile").'" />';
      }
      $out .= "</td></tr>\n";
 
      print $out;
    }
 
    // User of creation
    if ($this->withusercreate > 0 && $this->fk_user_create) {
      print '<tr><td class="titlefield">'.$langs->trans("CreatedBy").'</td><td>';
      $langs->load("users");
      $fuser = new User($this->db);
 
      if ($this->withcreatereadonly) {
        if ($res = $fuser->fetch($this->fk_user_create)) {
          print $fuser->getNomUrl(1);
        }
      }
      print ' &nbsp; ';
      print "</td></tr>\n";
    }
 
    // Customer or supplier
    if ($this->withcompany) {
      // altairis: force company and contact id for external user
      if (empty($user->socid)) {
        // Company
        print '<tr><td class="titlefield">'.$langs->trans("ThirdParty").'</td><td>';
        $events = array();
        $events[] = array('method' => 'getContacts', 'url' => dol_buildpath('/core/ajax/contacts.php', 1), 'htmlname' => 'contactid', 'params' => array('add-customer-contact' => 'disabled'));
        print img_picto('', 'company', 'class="paddingright"');
        print $form->select_company($this->withfromsocid, 'socid', '', 1, 1, '', $events, 0, 'minwidth200');
        print '</td></tr>';
        if (!empty($conf->use_javascript_ajax) && !empty($conf->global->COMPANY_USE_SEARCH_TO_SELECT)) {
          $htmlname = 'socid';
          print '<script type="text/javascript">
                    $(document).ready(function () {
                        jQuery("#'.$htmlname.'").change(function () {
                            var obj = '.json_encode($events).';
                            $.each(obj, function(key,values) {
                                if (values.method.length) {
                                    runJsCodeForEvent'.$htmlname.'(values);
                                }
                            });
                        });
 
                        function runJsCodeForEvent'.$htmlname.'(obj) {
                            console.log("Run runJsCodeForEvent'.$htmlname.'");
                            var id = $("#'.$htmlname.'").val();
                            var method = obj.method;
                            var url = obj.url;
                            var htmlname = obj.htmlname;
                            var showempty = obj.showempty;
                            $.getJSON(url,
                                    {
                                        action: method,
                                        id: id,
                                        htmlname: htmlname,
                                        showempty: showempty
                                    },
                                    function(response) {
                                        $.each(obj.params, function(key,action) {
                                            if (key.length) {
                                                var num = response.num;
                                                if (num > 0) {
                                                    $("#" + key).removeAttr(action);
                                                } else {
                                                    $("#" + key).attr(action, action);
                                                }
                                            }
                                        });
                                        $("select#" + htmlname).html(response.value);
                                        if (response.num) {
                                            var selecthtml_str = response.value;
                                            var selecthtml_dom=$.parseHTML(selecthtml_str);
                      if (typeof(selecthtml_dom[0][0]) !== \'undefined\') {
                                              $("#inputautocomplete"+htmlname).val(selecthtml_dom[0][0].innerHTML);
                      }
                                        } else {
                                            $("#inputautocomplete"+htmlname).val("");
                                        }
                                        $("select#" + htmlname).change(); /* Trigger event change */
                                    }
                            );
                        }
                    });
                    </script>';
        }
 
        // Contact and type
        print '<tr><td>'.$langs->trans("Contact").'</td><td>';
        // If no socid, set to -1 to avoid full contacts list
        $selectedCompany = ($this->withfromsocid > 0) ? $this->withfromsocid : -1;
        print img_picto('', 'contact', 'class="paddingright"');
        print $form->selectcontacts($selectedCompany, $this->withfromcontactid, 'contactid', 3, '', '', 0, 'minwidth200');
        print ' ';
        $formcompany->selectTypeContact($ticketstatic, '', 'type', 'external', '', 0, 'maginleftonly');
        print '</td></tr>';
      } else {
        print '<tr><td class="titlefield"><input type="hidden" name="socid" value="'.$user->socid.'"/></td>';
        print '<td><input type="hidden" name="contactid" value="'.$user->contact_id.'"/></td>';
        print '<td><input type="hidden" name="type" value="Z"/></td></tr>';
      }
 
      // Notify thirdparty at creation
      if (empty($this->ispublic)) {
        print '<tr><td><label for="notify_tiers_at_create">'.$langs->trans("TicketNotifyTiersAtCreation").'</label></td><td>';
        print '<input type="checkbox" id="notify_tiers_at_create" name="notify_tiers_at_create"'.($this->withnotifytiersatcreate ? ' checked="checked"' : '').'>';
        print '</td></tr>';
      }
 
      // User assigned
      print '<tr><td>';
      print $langs->trans("AssignedTo");
      print '</td><td>';
      print img_picto('', 'user', 'class="pictofixedwidth"');
      print $form->select_dolusers(GETPOST('fk_user_assign', 'int'), 'fk_user_assign', 1);
      print '</td>';
      print '</tr>';
    }
 
    if ($subelement != 'project') {
      if (isModEnabled('project') && !$this->ispublic) {
        $formproject = new FormProjets($this->db);
        print '<tr><td><label for="project"><span class="">'.$langs->trans("Project").'</span></label></td><td>';
        print img_picto('', 'project').$formproject->select_projects(-1, GETPOST('projectid', 'int'), 'projectid', 0, 0, 1, 1, 0, 0, 0, '', 1, 0, 'maxwidth500');
        print '</td></tr>';
      }
    }
 
    // Other attributes
    $parameters = array();
    $reshook = $hookmanager->executeHooks('formObjectOptions', $parameters, $ticketstat, $action); // Note that $action and $object may have been modified by hook
    if (empty($reshook)) {
      print $ticketstat->showOptionals($extrafields, 'create');
    }
 
    print '</table>';
 
    if ($withdolfichehead) {
      print dol_get_fiche_end();
    }
 
    print '<br><br>';
 
    print $form->buttonsSaveCancel(((isset($this->withreadid) && $this->withreadid > 0) ? "SendResponse" : "CreateTicket"), ($this->withcancel ? "Cancel" : ""));
 
    /*
    print '<div class="center">';
    print '<input type="submit" class="button" name="add" value="'.$langs->trans(($this->withreadid > 0 ? "SendResponse" : "CreateTicket")).'" />';
    if ($this->withcancel) {
      print " &nbsp; &nbsp; &nbsp;";
      print '<input class="button button-cancel" type="submit" name="cancel" value="'.$langs->trans("Cancel").'">';
    }
    print '</div>';
    */
 
    print '<input type="hidden" name="page_y">'."\n";
 
    print "</form>\n";
    print "<!-- End form TICKET -->\n";
  }
 
  public function selectTypesTickets($selected = '', $htmlname = 'tickettype', $filtertype = '', $format = 0, $empty = 0, $noadmininfo = 0, $maxlength = 0, $morecss = '', $multiselect = 0)
  {
    global $langs, $user;
 
    $selected = is_array($selected) ? $selected : (!empty($selected) ? array($selected) : array());
    $ticketstat = new Ticket($this->db);
 
    dol_syslog(get_class($this) . "::select_types_tickets " . implode(';', $selected) . ", " . $htmlname . ", " . $filtertype . ", " . $format . ", " . $multiselect, LOG_DEBUG);
 
    $filterarray = array();
 
    if ($filtertype != '' && $filtertype != '-1') {
      $filterarray = explode(',', $filtertype);
    }
 
    $ticketstat->loadCacheTypesTickets();
 
    print '<select id="select'.$htmlname.'" class="flat minwidth100'.($morecss ? ' '.$morecss : '').'" name="'.$htmlname.($multiselect?'[]':'').'"'.($multiselect?' multiple':'').'>';
    if ($empty) {
      print '<option value="">&nbsp;</option>';
    }
 
    if (is_array($ticketstat->cache_types_tickets) && count($ticketstat->cache_types_tickets)) {
      foreach ($ticketstat->cache_types_tickets as $id => $arraytypes) {
        // On passe si on a demande de filtrer sur des modes de paiments particuliers
        if (count($filterarray) && !in_array($arraytypes['type'], $filterarray)) {
          continue;
        }
 
        // If 'showempty' is enabled we discard empty line because an empty line has already been output.
        if ($empty && empty($arraytypes['code'])) {
          continue;
        }
 
        if ($format == 0) {
          print '<option value="'.$id.'"';
        }
 
        if ($format == 1) {
          print '<option value="'.$arraytypes['code'].'"';
        }
 
        if ($format == 2) {
          print '<option value="'.$arraytypes['code'].'"';
        }
 
        if ($format == 3) {
          print '<option value="'.$id.'"';
        }
 
        // If text is selected, we compare with code, otherwise with id
        if (in_array($arraytypes['code'], $selected)) {
          print ' selected="selected"';
        } elseif (in_array($id, $selected)) {
          print ' selected="selected"';
        } elseif ($arraytypes['use_default'] == "1" && !$selected && !$empty) {
          print ' selected="selected"';
        }
 
        print '>';
 
        $value = '&nbsp;';
        if ($format == 0) {
          $value = ($maxlength ? dol_trunc($arraytypes['label'], $maxlength) : $arraytypes['label']);
        } elseif ($format == 1) {
          $value = $arraytypes['code'];
        } elseif ($format == 2) {
          $value = ($maxlength ? dol_trunc($arraytypes['label'], $maxlength) : $arraytypes['label']);
        } elseif ($format == 3) {
          $value = $arraytypes['code'];
        }
 
        print $value ? $value : '&nbsp;';
        print '</option>';
      }
    }
    print '</select>';
    if (isset($user->admin) && $user->admin && !$noadmininfo) {
      print info_admin($langs->trans("YouCanChangeValuesForThisListFromDictionarySetup"), 1);
    }
 
    print ajax_combobox('select'.$htmlname);
  }
 
  public function selectGroupTickets($selected = '', $htmlname = 'ticketcategory', $filtertype = '', $format = 0, $empty = 0, $noadmininfo = 0, $maxlength = 0, $morecss = '', $use_multilevel = 0, $outputlangs = null)
  {
    global $conf, $langs, $user;
 
    dol_syslog(get_class($this)."::selectCategoryTickets ".$selected.", ".$htmlname.", ".$filtertype.", ".$format, LOG_DEBUG);
 
    if (is_null($outputlangs) || !is_object($outputlangs)) {
      $outputlangs = $langs;
    }
    $outputlangs->load("ticket");
 
    $ticketstat = new Ticket($this->db);
    $ticketstat->loadCacheCategoriesTickets();
 
    if ($use_multilevel <= 0) {
      print '<select id="select'.$htmlname.'" class="flat minwidth100'.($morecss ? ' '.$morecss : '').'" name="'.$htmlname.'">';
      if ($empty) {
        print '<option value="">&nbsp;</option>';
      }
 
      if (is_array($ticketstat->cache_category_tickets) && count($ticketstat->cache_category_tickets)) {
        foreach ($ticketstat->cache_category_tickets as $id => $arraycategories) {
          // Exclude some record
          if ($filtertype == 'public=1') {
            if (empty($arraycategories['public'])) {
              continue;
            }
          }
 
          // We discard empty line if showempty is on because an empty line has already been output.
          if ($empty && empty($arraycategories['code'])) {
            continue;
          }
 
          $label = ($arraycategories['label'] != '-' ? $arraycategories['label'] : '');
          if ($outputlangs->trans("TicketCategoryShort".$arraycategories['code']) != ("TicketCategoryShort".$arraycategories['code'])) {
            $label = $outputlangs->trans("TicketCategoryShort".$arraycategories['code']);
          } elseif ($outputlangs->trans($arraycategories['code']) != $arraycategories['code']) {
            $label = $outputlangs->trans($arraycategories['code']);
          }
 
          if ($format == 0) {
            print '<option value="'.$id.'"';
          }
 
          if ($format == 1) {
            print '<option value="'.$arraycategories['code'].'"';
          }
 
          if ($format == 2) {
            print '<option value="'.$arraycategories['code'].'"';
          }
 
          if ($format == 3) {
            print '<option value="'.$id.'"';
          }
 
          // If selected is text, we compare with code, otherwise with id
          if (preg_match('/[a-z]/i', $selected) && $selected == $arraycategories['code']) {
            print ' selected="selected"';
          } elseif ($selected == $id) {
            print ' selected="selected"';
          } elseif ($arraycategories['use_default'] == "1" && !$selected && !$empty) {
            print ' selected="selected"';
          }
 
          print '>';
 
          $value = '';
          if ($format == 0) {
            $value = ($maxlength ? dol_trunc($label, $maxlength) : $label);
          }
 
          if ($format == 1) {
            $value = $arraycategories['code'];
          }
 
          if ($format == 2) {
            $value = ($maxlength ? dol_trunc($label, $maxlength) : $label);
          }
 
          if ($format == 3) {
            $value = $arraycategories['code'];
          }
 
          print $value ? $value : '&nbsp;';
          print '</option>';
        }
      }
      print '</select>';
      if (isset($user->admin) && $user->admin && !$noadmininfo) {
        print info_admin($langs->trans("YouCanChangeValuesForThisListFromDictionarySetup"), 1);
      }
 
      print ajax_combobox('select'.$htmlname);
    } elseif ($htmlname!='') {
      $selectedgroups = array();
      $groupvalue = "";
      $groupticket=GETPOST($htmlname, 'aZ09');
      $child_id=GETPOST($htmlname.'_child_id', 'aZ09')?GETPOST($htmlname.'_child_id', 'aZ09'):0;
      if (!empty($groupticket)) {
        $tmpgroupticket = $groupticket;
        $sql = "SELECT ctc.rowid, ctc.fk_parent, ctc.code FROM ".$this->db->prefix()."c_ticket_category as ctc WHERE ctc.code = '".$this->db->escape($tmpgroupticket)."'";
        $resql = $this->db->query($sql);
        if ($resql) {
          $obj = $this->db->fetch_object($resql);
          $selectedgroups[] = $obj->code;
          while ($obj->fk_parent > 0) {
            $sql = "SELECT ctc.rowid, ctc.fk_parent, ctc.code FROM ".$this->db->prefix()."c_ticket_category as ctc WHERE ctc.rowid ='".$this->db->escape($obj->fk_parent)."'";
            $resql = $this->db->query($sql);
            if ($resql) {
              $obj = $this->db->fetch_object($resql);
              $selectedgroups[] = $obj->code;
            }
          }
        }
      }
 
      $arrayidused = array();
      $arrayidusedconcat = array();
      $arraycodenotparent = array();
      $arraycodenotparent[] = "";
 
      $stringtoprint = '<span class="supportemailfield bold">'.$langs->trans("GroupOfTicket").'</span> ';
      $stringtoprint .= '<select id ="'.$htmlname.'" class="minwidth500" child_id="0">';
      $stringtoprint .= '<option value="">&nbsp;</option>';
 
      $sql = "SELECT ctc.rowid, ctc.code, ctc.label, ctc.fk_parent, ctc.public, ";
      $sql .= $this->db->ifsql("ctc.rowid NOT IN (SELECT ctcfather.rowid FROM llx_c_ticket_category as ctcfather JOIN llx_c_ticket_category as ctcjoin ON ctcfather.rowid = ctcjoin.fk_parent)", "'NOTPARENT'", "'PARENT'")." as isparent";
      $sql .= " FROM ".$this->db->prefix()."c_ticket_category as ctc";
      $sql .= " WHERE ctc.active > 0 AND ctc.entity = ".((int) $conf->entity);
      if ($filtertype == 'public=1') {
        $sql .= " AND ctc.public = 1";
      }
      $sql .= " AND ctc.fk_parent = 0";
      $sql .= $this->db->order('ctc.pos', 'ASC');
 
      $resql = $this->db->query($sql);
      if ($resql) {
        $num_rows_level0 = $this->db->num_rows($resql);
        $i = 0;
        while ($i < $num_rows_level0) {
          $obj = $this->db->fetch_object($resql);
          if ($obj) {
            $label = ($obj->label != '-' ? $obj->label : '');
            if ($outputlangs->trans("TicketCategoryShort".$obj->code) != ("TicketCategoryShort".$obj->code)) {
              $label = $outputlangs->trans("TicketCategoryShort".$obj->code);
            } elseif ($outputlangs->trans($obj->code) != $obj->code) {
              $label = $outputlangs->trans($obj->code);
            }
 
            $grouprowid = $obj->rowid;
            $groupvalue = $obj->code;
            $grouplabel = $label;
 
            $isparent = $obj->isparent;
            if (is_array($selectedgroups)) {
              $iselected = in_array($obj->code, $selectedgroups) ?'selected':'';
            } else {
              $iselected = $groupticket == $obj->code ?'selected':'';
            }
            $stringtoprint .= '<option '.$iselected.' class="'.$htmlname.dol_escape_htmltag($grouprowid).'" value="'.dol_escape_htmltag($groupvalue).'" data-html="'.dol_escape_htmltag($grouplabel).'">'.dol_escape_htmltag($grouplabel).'</option>';
            if ($isparent == 'NOTPARENT') {
              $arraycodenotparent[] = $groupvalue;
            }
            $arrayidused[] = $grouprowid;
            $arrayidusedconcat[] = $grouprowid;
          }
          $i++;
        }
      } else {
        dol_print_error($this->db);
      }
      if (count($arrayidused) == 1) {
        return '<input type="hidden" name="'.$htmlname.'" id="'.$htmlname.'" value="'.dol_escape_htmltag($groupvalue).'">';
      } else {
        $stringtoprint .= '<input type="hidden" name="'.$htmlname.'" id="'.$htmlname.'_select" class="maxwidth500 minwidth400">';
        $stringtoprint .= '<input type="hidden" name="'.$htmlname.'_child_id" id="'.$htmlname.'_select_child_id" class="maxwidth500 minwidth400">';
      }
      $stringtoprint .= '</select>&nbsp;';
 
      $levelid = 1; // The first combobox
      while ($levelid <= $use_multilevel) { // Loop to take the child of the combo
        $tabscript = array();
        $stringtoprint .= '<select id ="'.$htmlname.'_child_'.$levelid.'" class="maxwidth500 minwidth400 groupticketchild" child_id="'.$levelid.'">';
        $stringtoprint .= '<option value="">&nbsp;</option>';
 
        $sql = "SELECT ctc.rowid, ctc.code, ctc.label, ctc.fk_parent, ctc.public, ctcjoin.code as codefather";
        $sql .= " FROM ".$this->db->prefix()."c_ticket_category as ctc";
        $sql .= " JOIN ".$this->db->prefix()."c_ticket_category as ctcjoin ON ctc.fk_parent = ctcjoin.rowid";
        $sql .= " WHERE ctc.active > 0 AND ctc.entity = ".((int) $conf->entity);
        $sql .= " AND ctc.rowid NOT IN (".$this->db->sanitize(join(',', $arrayidusedconcat)).")";
 
        if ($filtertype == 'public=1') {
          $sql .= " AND ctc.public = 1";
        }
        // Add a test to take only record that are direct child
        if (!empty($arrayidused)) {
          $sql .= " AND ctc.fk_parent IN ( ";
          foreach ($arrayidused as $idused) {
            $sql .= $idused.", ";
          }
          $sql = substr($sql, 0, -2);
          $sql .= ")";
        }
        $sql .= $this->db->order('ctc.pos', 'ASC');
 
        $resql = $this->db->query($sql);
        if ($resql) {
          $num_rows = $this->db->num_rows($resql);
          $i = 0;
          $arrayidused=array();
          while ($i < $num_rows) {
            $obj = $this->db->fetch_object($resql);
            if ($obj) {
              $label = ($obj->label != '-' ? $obj->label : '');
              if ($outputlangs->trans("TicketCategoryShort".$obj->code) != ("TicketCategoryShort".$obj->code)) {
                $label = $outputlangs->trans("TicketCategoryShort".$obj->code);
              } elseif ($outputlangs->trans($obj->code) != $obj->code) {
                $label = $outputlangs->trans($obj->code);
              }
 
              $grouprowid = $obj->rowid;
              $groupvalue = $obj->code;
              $grouplabel = $label;
              $isparent = $obj->isparent;
              $fatherid = $obj->fk_parent;
              $arrayidused[] = $grouprowid;
              $arrayidusedconcat[] = $grouprowid;
              $groupcodefather = $obj->codefather;
              if ($isparent == 'NOTPARENT') {
                $arraycodenotparent[] = $groupvalue;
              }
              if (is_array($selectedgroups)) {
                $iselected = in_array($obj->code, $selectedgroups) ?'selected':'';
              } else {
                $iselected = $groupticket == $obj->code ?'selected':'';
              }
              $stringtoprint .= '<option '.$iselected.' class="'.$htmlname.'_'.dol_escape_htmltag($fatherid).'_child_'.$levelid.'" value="'.dol_escape_htmltag($groupvalue).'" data-html="'.dol_escape_htmltag($grouplabel).'">'.dol_escape_htmltag($grouplabel).'</option>';
              if (empty($tabscript[$groupcodefather])) {
                $tabscript[$groupcodefather] = 'if ($("#'.$htmlname.($levelid > 1 ?'_child_'.($levelid-1):'').'").val() == "'.dol_escape_js($groupcodefather).'"){
                  $(".'.$htmlname.'_'.dol_escape_htmltag($fatherid).'_child_'.$levelid.'").show()
                  console.log("We show childs tickets of '.$groupcodefather.' group ticket")
                }else{
                  $(".'.$htmlname.'_'.dol_escape_htmltag($fatherid).'_child_'.$levelid.'").hide()
                  console.log("We hide childs tickets of '.$groupcodefather.' group ticket")
                }';
              }
            }
            $i++;
          }
        } else {
          dol_print_error($this->db);
        }
        $stringtoprint .='</select>';
 
        $stringtoprint .='<script>';
        $stringtoprint .='arraynotparents = '.json_encode($arraycodenotparent).';'; // when the last visible combo list is number x, this is the array of group
        $stringtoprint .='if (arraynotparents.includes($("#'.$htmlname.($levelid > 1 ?'_child_'.($levelid-1):'').'").val())){
          console.log("'.$htmlname.'_child_'.$levelid.'")
          if($("#'.$htmlname.'_child_'.$levelid.'").val() == "" && ($("#'.$htmlname.'_child_'.$levelid.'").attr("child_id")>'.$child_id.')){
            $("#'.$htmlname.'_child_'.$levelid.'").hide();
            console.log("We hide '.$htmlname.'_child_'.$levelid.' input")
          }
          if(arraynotparents.includes("'.$groupticket.'") && '.$child_id.' == 0){
            $("#ticketcategory_select_child_id").val($("#'.$htmlname.'").attr("child_id"))
            $("#ticketcategory_select").val($("#'.$htmlname.'").val()) ;
            console.log("We choose '.$htmlname.' input and reload hidden input");
          }
        }
        $("#'.$htmlname.($levelid > 1 ?'_child_'.($levelid-1):'').'").change(function() {
          child_id = $("#'.$htmlname.($levelid > 1 ?'_child_'.$levelid:'').'").attr("child_id");
 
          /* Change of value to select this value*/
          if (arraynotparents.includes($(this).val()) || $(this).attr("child_id") == '.$use_multilevel.') {
            $("#ticketcategory_select").val($(this).val());
            $("#ticketcategory_select_child_id").val($(this).attr("child_id")) ;
            console.log("We choose to select "+ $(this).val());
          }else{
            if ($("#'.$htmlname.'_child_'.$levelid.' option").length <= 1) {
              $("#ticketcategory_select").val($(this).val());
              $("#ticketcategory_select_child_id").val($(this).attr("child_id"));
              console.log("We choose to select "+ $(this).val() + " and next combo has no item, so we keep this selection");
            } else {
              console.log("We choose to select "+ $(this).val() + " but next combo has some item, so we clean selected item");
              $("#ticketcategory_select").val("");
              $("#ticketcategory_select_child_id").val("");
            }
          }
 
          console.log("We select a new value into combo child_id="+child_id);
 
          // Hide all selected box that are child of the one modified
          $(".groupticketchild").each(function(){
            if ($(this).attr("child_id") > child_id) {
              console.log("hide child_id="+$(this).attr("child_id"));
              $(this).val("");
              $(this).hide();
            }
          })
 
          // Now we enable the next combo
          $("#'.$htmlname.'_child_'.$levelid.'").val("");
          if (!arraynotparents.includes($(this).val()) && $("#'.$htmlname.'_child_'.$levelid.' option").length > 1) {
            console.log($("#'.$htmlname.'_child_'.$levelid.' option").length);
            $("#'.$htmlname.'_child_'.$levelid.'").show()
          } else {
            $("#'.$htmlname.'_child_'.$levelid.'").hide()
          }
        ';
        $levelid++;
        foreach ($tabscript as $script) {
          $stringtoprint .= $script;
        }
        $stringtoprint .='})';
        $stringtoprint .='</script>';
      }
      $stringtoprint .='<script>';
      $stringtoprint .='$("#'.$htmlname.'_child_'.$use_multilevel.'").change(function() {
        $("#ticketcategory_select").val($(this).val());
        $("#ticketcategory_select_child_id").val($(this).attr("child_id"));
        console.log($("#ticketcategory_select").val());
      })';
      $stringtoprint .='</script>';
      $stringtoprint .= ajax_combobox($htmlname);
 
      return $stringtoprint;
    }
  }
 
  public function selectSeveritiesTickets($selected = '', $htmlname = 'ticketseverity', $filtertype = '', $format = 0, $empty = 0, $noadmininfo = 0, $maxlength = 0, $morecss = '')
  {
    global $langs, $user;
 
    $ticketstat = new Ticket($this->db);
 
    dol_syslog(get_class($this)."::selectSeveritiesTickets ".$selected.", ".$htmlname.", ".$filtertype.", ".$format, LOG_DEBUG);
 
    $filterarray = array();
 
    if ($filtertype != '' && $filtertype != '-1') {
      $filterarray = explode(',', $filtertype);
    }
 
    $ticketstat->loadCacheSeveritiesTickets();
 
    print '<select id="select'.$htmlname.'" class="flat minwidth100'.($morecss ? ' '.$morecss : '').'" name="'.$htmlname.'">';
    if ($empty) {
      print '<option value="">&nbsp;</option>';
    }
 
    if (is_array($ticketstat->cache_severity_tickets) && count($ticketstat->cache_severity_tickets)) {
      foreach ($ticketstat->cache_severity_tickets as $id => $arrayseverities) {
        // On passe si on a demande de filtrer sur des modes de paiments particuliers
        if (count($filterarray) && !in_array($arrayseverities['type'], $filterarray)) {
          continue;
        }
 
        // We discard empty line if showempty is on because an empty line has already been output.
        if ($empty && empty($arrayseverities['code'])) {
          continue;
        }
 
        if ($format == 0) {
          print '<option value="'.$id.'"';
        }
 
        if ($format == 1) {
          print '<option value="'.$arrayseverities['code'].'"';
        }
 
        if ($format == 2) {
          print '<option value="'.$arrayseverities['code'].'"';
        }
 
        if ($format == 3) {
          print '<option value="'.$id.'"';
        }
 
        // If text is selected, we compare with code, otherwise with id
        if (preg_match('/[a-z]/i', $selected) && $selected == $arrayseverities['code']) {
          print ' selected="selected"';
        } elseif ($selected == $id) {
          print ' selected="selected"';
        } elseif ($arrayseverities['use_default'] == "1" && !$selected && !$empty) {
          print ' selected="selected"';
        }
 
        print '>';
 
        $value = '';
        if ($format == 0) {
          $value = ($maxlength ? dol_trunc($arrayseverities['label'], $maxlength) : $arrayseverities['label']);
        }
 
        if ($format == 1) {
          $value = $arrayseverities['code'];
        }
 
        if ($format == 2) {
          $value = ($maxlength ? dol_trunc($arrayseverities['label'], $maxlength) : $arrayseverities['label']);
        }
 
        if ($format == 3) {
          $value = $arrayseverities['code'];
        }
 
        print $value ? $value : '&nbsp;';
        print '</option>';
      }
    }
    print '</select>';
    if (isset($user->admin) && $user->admin && !$noadmininfo) {
      print info_admin($langs->trans("YouCanChangeValuesForThisListFromDictionarySetup"), 1);
    }
 
    print ajax_combobox('select'.$htmlname);
  }
 
  // phpcs:disable PEAR.NamingConventions.ValidFunctionName.ScopeNotCamelCaps
  public function clear_attached_files()
  {
    // phpcs:enable
    global $conf, $user;
    require_once DOL_DOCUMENT_ROOT.'/core/lib/files.lib.php';
 
    // Set tmp user directory
    $vardir = $conf->user->dir_output."/".$user->id;
    $upload_dir = $vardir.'/temp/'; // TODO Add $keytoavoidconflict in upload_dir path
    if (is_dir($upload_dir)) {
      dol_delete_dir_recursive($upload_dir);
    }
 
    if (!empty($this->trackid)) { // TODO Always use trackid (ticXXX) instead of track_id (abcd123)
      $keytoavoidconflict = '-'.$this->trackid;
    } else {
      $keytoavoidconflict = empty($this->track_id) ? '' : '-'.$this->track_id;
    }
    unset($_SESSION["listofpaths".$keytoavoidconflict]);
    unset($_SESSION["listofnames".$keytoavoidconflict]);
    unset($_SESSION["listofmimes".$keytoavoidconflict]);
  }
 
  public function showMessageForm($width = '40%')
  {
    global $conf, $langs, $user, $hookmanager, $form, $mysoc;
 
    $formmail = new FormMail($this->db);
    $addfileaction = 'addfile';
 
    if (!is_object($form)) {
      $form = new Form($this->db);
    }
 
    // Load translation files required by the page
    $langs->loadLangs(array('other', 'mails'));
 
    // Clear temp files. Must be done at beginning, before call of triggers
    if (GETPOST('mode', 'alpha') == 'init' || (GETPOST('modelmailselected', 'alpha') && GETPOST('modelmailselected', 'alpha') != '-1')) {
      $this->clear_attached_files();
    }
 
    // Define output language
    $outputlangs = $langs;
    $newlang = '';
    if (getDolGlobalInt('MAIN_MULTILANGS') && empty($newlang) && isset($this->param['langsmodels'])) {
      $newlang = $this->param['langsmodels'];
    }
    if (!empty($newlang)) {
      $outputlangs = new Translate("", $conf);
      $outputlangs->setDefaultLang($newlang);
      $outputlangs->load('other');
    }
 
    // Get message template for $this->param["models"] into c_email_templates
    $arraydefaultmessage = -1;
    if (isset($this->param['models']) && $this->param['models'] != 'none') {
      $model_id = 0;
      if (array_key_exists('models_id', $this->param)) {
        $model_id = (int) $this->param["models_id"];
      }
 
      $arraydefaultmessage = $formmail->getEMailTemplate($this->db, $this->param["models"], $user, $outputlangs, $model_id); // If $model_id is empty, preselect the first one
    }
 
    // Define list of attached files
    $listofpaths = array();
    $listofnames = array();
    $listofmimes = array();
 
    if (!empty($this->trackid)) {
      $keytoavoidconflict = '-'.$this->trackid;
    } else {
      $keytoavoidconflict = empty($this->track_id) ? '' : '-'.$this->track_id; // track_id instead of trackid
    }
    //var_dump($keytoavoidconflict);
    if (GETPOST('mode', 'alpha') == 'init' || (GETPOST('modelmailselected', 'alpha') && GETPOST('modelmailselected', 'alpha') != '-1')) {
      if (!empty($arraydefaultmessage->joinfiles) && is_array($this->param['fileinit'])) {
        foreach ($this->param['fileinit'] as $file) {
          $formmail->add_attached_files($file, basename($file), dol_mimetype($file));
        }
      }
    }
    //var_dump($_SESSION);
    //var_dump($_SESSION["listofpaths".$keytoavoidconflict]);
    if (!empty($_SESSION["listofpaths".$keytoavoidconflict])) {
      $listofpaths = explode(';', $_SESSION["listofpaths".$keytoavoidconflict]);
    }
    if (!empty($_SESSION["listofnames".$keytoavoidconflict])) {
      $listofnames = explode(';', $_SESSION["listofnames".$keytoavoidconflict]);
    }
    if (!empty($_SESSION["listofmimes".$keytoavoidconflict])) {
      $listofmimes = explode(';', $_SESSION["listofmimes".$keytoavoidconflict]);
    }
 
    // Define output language
    $outputlangs = $langs;
    $newlang = '';
    if (getDolGlobalInt('MAIN_MULTILANGS') && empty($newlang) && isset($this->param['langsmodels'])) {
      $newlang = $this->param['langsmodels'];
    }
    if (!empty($newlang)) {
      $outputlangs = new Translate("", $conf);
      $outputlangs->setDefaultLang($newlang);
      $outputlangs->load('other');
    }
 
    print "\n<!-- Begin message_form TICKET -->\n";
 
    $send_email = GETPOST('send_email', 'int') ? GETPOST('send_email', 'int') : 0;
 
    // Example 1 : Adding jquery code
    print '<script type="text/javascript">
    jQuery(document).ready(function() {
      send_email=' . $send_email.';
      if (send_email) {
        if (!jQuery("#send_msg_email").is(":checked")) {
          jQuery("#send_msg_email").prop("checked", true).trigger("change");
        }
        jQuery(".email_line").show();
      } else {
        if (!jQuery("#private_message").is(":checked")) {
          jQuery("#private_message").prop("checked", true).trigger("change");
        }
        jQuery(".email_line").hide();
      }
 
      jQuery("#send_msg_email").click(function() {
        if(jQuery(this).is(":checked")) {
          if (jQuery("#private_message").is(":checked")) {
            jQuery("#private_message").prop("checked", false).trigger("change");
          }
          jQuery(".email_line").show();
        }
        else {
          jQuery(".email_line").hide();
        }
            });
 
            jQuery("#private_message").click(function() {
        if (jQuery(this).is(":checked")) {
          if (jQuery("#send_msg_email").is(":checked")) {
            jQuery("#send_msg_email").prop("checked", false).trigger("change");
          }
          jQuery(".email_line").hide();
        }
      });';
    print '});
    </script>';
 
    print '<form method="post" name="ticket" enctype="multipart/form-data" action="'.$this->param["returnurl"].'">';
    print '<input type="hidden" name="token" value="'.newToken().'">';
    print '<input type="hidden" name="action" value="'.$this->action.'">';
    print '<input type="hidden" name="actionbis" value="add_message">';
    print '<input type="hidden" name="backtopage" value="'.$this->backtopage.'">';
    if (!empty($this->trackid)) {
      print '<input type="hidden" name="trackid" value="'.$this->trackid.'">';
    } else {
      print '<input type="hidden" name="trackid" value="'.(empty($this->track_id) ? '' : $this->track_id).'">';
      $keytoavoidconflict = empty($this->track_id) ? '' : '-'.$this->track_id; // track_id instead of trackid
    }
    foreach ($this->param as $key => $value) {
      print '<input type="hidden" name="'.$key.'" value="'.$value.'">';
    }
 
    // Get message template
    $model_id = 0;
    if (array_key_exists('models_id', $this->param)) {
      $model_id = $this->param["models_id"];
      $arraydefaultmessage = $formmail->getEMailTemplate($this->db, $this->param["models"], $user, $outputlangs, $model_id);
    }
 
    $result = $formmail->fetchAllEMailTemplate(!empty($this->param["models"]) ? $this->param["models"] : "", $user, $outputlangs);
    if ($result < 0) {
      setEventMessages($this->error, $this->errors, 'errors');
    }
    $modelmail_array = array();
    foreach ($formmail->lines_model as $line) {
      $modelmail_array[$line->id] = $line->label;
    }
 
    print '<table class="border" width="'.$width.'">';
 
    // External users can't send message email
    if ($user->hasRight("ticket", "write") && !$user->socid) {
      $ticketstat = new Ticket($this->db);
      $res = $ticketstat->fetch('', '', $this->track_id);
 
      print '<tr><td></td><td>';
      $checkbox_selected = (GETPOST('send_email') == "1" ? ' checked' : ($conf->global->TICKETS_MESSAGE_FORCE_MAIL?'checked':''));
      print '<input type="checkbox" name="send_email" value="1" id="send_msg_email" '.$checkbox_selected.'/> ';
      print '<label for="send_msg_email">'.$langs->trans('SendMessageByEmail').'</label>';
      $texttooltip = $langs->trans("TicketMessageSendEmailHelp", '{s1}');
      $texttooltip = str_replace('{s1}', $langs->trans('MarkMessageAsPrivate'), $texttooltip);
      print ' '.$form->textwithpicto('', $texttooltip, 1, 'help');
      print '</td></tr>';
 
      // Private message (not visible by customer/external user)
      if (!$user->socid) {
        print '<tr><td></td><td>';
        $checkbox_selected = (GETPOST('private_message', 'alpha') == "1" ? ' checked' : '');
        print '<input type="checkbox" name="private_message" value="1" id="private_message" '.$checkbox_selected.'/> ';
        print '<label for="private_message">'.$langs->trans('MarkMessageAsPrivate').'</label>';
        print ' '.$form->textwithpicto('', $langs->trans("TicketMessagePrivateHelp"), 1, 'help');
        print '</td></tr>';
      }
 
      // Zone to select its email template
      if (count($modelmail_array) > 0) {
        print '<tr class="email_line"><td></td><td colspan="2"><div style="padding: 3px 0 3px 0">'."\n";
         print $langs->trans('SelectMailModel').': '.$formmail->selectarray('modelmailselected', $modelmail_array, $this->param['models_id'], 1, 0, "", "", 0, 0, 0, '', 'minwidth200');
        if ($user->admin) {
          print info_admin($langs->trans("YouCanChangeValuesForThisListFromDictionarySetup"), 1);
        }
        print ' &nbsp; ';
        print '<input type="submit" class="button" value="'.$langs->trans('Apply').'" name="modelselected" id="modelselected">';
        print '</div></td>';
      }
 
      // Subject
      print '<tr class="email_line"><td>'.$langs->trans('Subject').'</td>';
      print '<td><input type="text" class="text minwidth500" name="subject" value="['.$conf->global->MAIN_INFO_SOCIETE_NOM.' - '.$langs->trans("Ticket").' '.$ticketstat->ref.'] '.$langs->trans('TicketNewMessage').'" />';
      print '</td></tr>';
 
      // Recipients / adressed-to
      print '<tr class="email_line"><td>'.$langs->trans('MailRecipients').'</td><td>';
      if ($res) {
        // Retrieve email of all contacts (internal and external)
        $contacts = $ticketstat->getInfosTicketInternalContact();
        $contacts = array_merge($contacts, $ticketstat->getInfosTicketExternalContact());
 
        $sendto = array();
 
        // Build array to display recipient list
        if (is_array($contacts) && count($contacts) > 0) {
          foreach ($contacts as $key => $info_sendto) {
            if ($info_sendto['email'] != '') {
              $sendto[] = dol_escape_htmltag(trim($info_sendto['firstname']." ".$info_sendto['lastname'])." <".$info_sendto['email'].">").' <small class="opacitymedium">('.dol_escape_htmltag($info_sendto['libelle']).")</small>";
            }
          }
        }
 
        if ($ticketstat->origin_email && !in_array($ticketstat->origin_email, $sendto)) {
          $sendto[] = dol_escape_htmltag($ticketstat->origin_email).' <small class="opacitymedium">('.$langs->trans("TicketEmailOriginIssuer").")</small>";
        }
 
        if ($ticketstat->fk_soc > 0) {
          $ticketstat->socid = $ticketstat->fk_soc;
          $ticketstat->fetch_thirdparty();
 
          if (is_array($ticketstat->thirdparty->email) && !in_array($ticketstat->thirdparty->email, $sendto)) {
            $sendto[] = $ticketstat->thirdparty->email.' <small class="opacitymedium">('.$langs->trans('Customer').')</small>';
          }
        }
 
        if ($conf->global->TICKET_NOTIFICATION_ALSO_MAIN_ADDRESS) {
          $sendto[] = $conf->global->TICKET_NOTIFICATION_EMAIL_TO.' <small class="opacitymedium">(generic email)</small>';
        }
 
        // Print recipient list
        if (is_array($sendto) && count($sendto) > 0) {
          print img_picto('', 'email', 'class="pictofixedwidth"');
          print implode(', ', $sendto);
        } else {
          print '<div class="warning">'.$langs->trans('WarningNoEMailsAdded').' '.$langs->trans('TicketGoIntoContactTab').'</div>';
        }
      }
      print '</td></tr>';
    }
 
    $uselocalbrowser = false;
 
    // Intro
    // External users can't send message email
    /*
    if ($user->rights->ticket->write && !$user->socid && !empty($conf->global->TICKET_MESSAGE_MAIL_INTRO)) {
      $mail_intro = GETPOST('mail_intro') ? GETPOST('mail_intro') : $conf->global->TICKET_MESSAGE_MAIL_INTRO;
      print '<tr class="email_line"><td><label for="mail_intro">';
      print $form->textwithpicto($langs->trans("TicketMessageMailIntro"), $langs->trans("TicketMessageMailIntroHelp"), 1, 'help');
      print '</label>';
 
      print '</td><td>';
      include_once DOL_DOCUMENT_ROOT.'/core/class/doleditor.class.php';
 
      $doleditor = new DolEditor('mail_intro', $mail_intro, '100%', 90, 'dolibarr_details', '', false, $uselocalbrowser, getDolGlobalInt('FCKEDITOR_ENABLE_TICKET'), ROWS_2, 70);
 
      $doleditor->Create();
      print '</td></tr>';
    }
    */
 
    // Attached files
    if (!empty($this->withfile)) {
      $out = '<tr>';
      $out .= '<td width="180">'.$langs->trans("MailFile").'</td>';
      $out .= '<td>';
      // TODO Trick to have param removedfile containing nb of image to delete. But this does not works without javascript
      $out .= '<input type="hidden" class="removedfilehidden" name="removedfile" value="">'."\n";
      $out .= '<script type="text/javascript">';
      $out .= 'jQuery(document).ready(function () {';
      $out .= '    jQuery(".removedfile").click(function() {';
      $out .= '        jQuery(".removedfilehidden").val(jQuery(this).val());';
      $out .= '    });';
      $out .= '})';
      $out .= '</script>'."\n";
 
      if (count($listofpaths)) {
        foreach ($listofpaths as $key => $val) {
          $out .= '<div id="attachfile_'.$key.'">';
          $out .= img_mime($listofnames[$key]).' '.$listofnames[$key];
          if (!$this->withfilereadonly) {
            $out .= ' <input type="image" style="border: 0px;" src="'.DOL_URL_ROOT.'/theme/'.$conf->theme.'/img/delete.png" value="'.($key + 1).'" class="removedfile reposition" id="removedfile_'.$key.'" name="removedfile_'.$key.'" />';
          }
          $out .= '<br></div>';
        }
      } else {
        //$out .= $langs->trans("NoAttachedFiles").'<br>';
      }
      if ($this->withfile == 2) { // Can add other files
        $out .= '<input type="file" class="flat" id="addedfile" name="addedfile" value="'.$langs->trans("Upload").'" />';
        $out .= ' ';
        $out .= '<input type="submit" class="button smallpaddingimp reposition" id="'.$addfileaction.'" name="'.$addfileaction.'" value="'.$langs->trans("MailingAddFile").'" />';
      }
      $out .= "</td></tr>\n";
 
      print $out;
    }
 
    // MESSAGE
 
    $defaultmessage = "";
    if (is_object($arraydefaultmessage) && $arraydefaultmessage->content) {
      $defaultmessage = $arraydefaultmessage->content;
    }
    $defaultmessage = str_replace('\n', "\n", $defaultmessage);
 
    // Deal with format differences between message and signature (text / HTML)
    if (dol_textishtml($defaultmessage) && !dol_textishtml($this->substit['__USER_SIGNATURE__'])) {
      $this->substit['__USER_SIGNATURE__'] = dol_nl2br($this->substit['__USER_SIGNATURE__']);
    } elseif (!dol_textishtml($defaultmessage) && isset($this->substit['__USER_SIGNATURE__']) && dol_textishtml($this->substit['__USER_SIGNATURE__'])) {
      $defaultmessage = dol_nl2br($defaultmessage);
    }
    if (GETPOSTISSET("message") && !GETPOST('modelselected')) {
      $defaultmessage = GETPOST('message', 'restricthtml');
    } else {
      $defaultmessage = make_substitutions($defaultmessage, $this->substit);
      // Clean first \n and br (to avoid empty line when CONTACTCIVNAME is empty)
      $defaultmessage = preg_replace("/^(<br>)+/", "", $defaultmessage);
      $defaultmessage = preg_replace("/^\n+/", "", $defaultmessage);
    }
 
    print '<tr><td colspan="2"><label for="message"><span class="fieldrequired">'.$langs->trans("Message").'</span>';
    if ($user->hasRight("ticket", "write") && !$user->socid) {
      $texttooltip = $langs->trans("TicketMessageHelp");
      if (getDolGlobalString('TICKET_MESSAGE_MAIL_INTRO') || getDolGlobalString('TICKET_MESSAGE_MAIL_SIGNATURE')) {
        $texttooltip .= '<br><br>'.$langs->trans("ForEmailMessageWillBeCompletedWith").'...';
      }
      if (getDolGlobalString('TICKET_MESSAGE_MAIL_INTRO')) {
        $texttooltip .= '<br><u>'.$langs->trans("TicketMessageMailIntro").'</u><br>'.getDolGlobalString('TICKET_MESSAGE_MAIL_INTRO');
      }
      if (getDolGlobalString('TICKET_MESSAGE_MAIL_SIGNATURE')) {
        $texttooltip .= '<br><br><u>'.$langs->trans("TicketMessageMailFooter").'</u><br>'.getDolGlobalString('TICKET_MESSAGE_MAIL_SIGNATURE');
      }
      print $form->textwithpicto('', $texttooltip, 1, 'help');
    }
    print '</label></td></tr>';
 
 
    print '<tr><td colspan="2">';
    //$toolbarname = 'dolibarr_details';
    $toolbarname = 'dolibarr_notes';
    include_once DOL_DOCUMENT_ROOT.'/core/class/doleditor.class.php';
    $doleditor = new DolEditor('message', $defaultmessage, '100%', 200, $toolbarname, '', false, $uselocalbrowser, getDolGlobalInt('FCKEDITOR_ENABLE_SOCIETE'), ROWS_5, 70);
    $doleditor->Create();
    print '</td></tr>';
 
    // Footer
    // External users can't send message email
    /*if ($user->rights->ticket->write && !$user->socid && !empty($conf->global->TICKET_MESSAGE_MAIL_SIGNATURE)) {
      $mail_signature = GETPOST('mail_signature') ? GETPOST('mail_signature') : $conf->global->TICKET_MESSAGE_MAIL_SIGNATURE;
      print '<tr class="email_line"><td><label for="mail_intro">'.$langs->trans("TicketMessageMailFooter").'</label>';
      print $form->textwithpicto('', $langs->trans("TicketMessageMailFooterHelp"), 1, 'help');
      print '</td><td>';
      include_once DOL_DOCUMENT_ROOT.'/core/class/doleditor.class.php';
      $doleditor = new DolEditor('mail_signature', $mail_signature, '100%', 90, 'dolibarr_details', '', false, $uselocalbrowser, getDolGlobalInt('FCKEDITOR_ENABLE_SOCIETE'), ROWS_2, 70);
      $doleditor->Create();
      print '</td></tr>';
    }
    */
 
    print '</table>';
 
    print '<center><br>';
    print '<input type="submit" class="button" name="btn_add_message" value="'.$langs->trans("Add").'" />';
    if ($this->withcancel) {
      print " &nbsp; &nbsp; ";
      print '<input class="button button-cancel" type="submit" name="cancel" value="'.$langs->trans("Cancel").'">';
    }
    print "</center>\n";
 
    print '<input type="hidden" name="page_y">'."\n";
 
    print "</form>\n";
    print "<!-- End form TICKET -->\n";
  }
}