modTicket.class.php

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<?php
/* Copyright (C) - 2013-2018    Jean-François FERRY    <hello@librethic.io>
 *
 * This program is free software: you can redistribute it and/or modify
 * it under the terms of the GNU General Public License as published by
 * the Free Software Foundation, either version 3 of the License, or
 * (at your option) any later version.
 *
 * This program is distributed in the hope that it will be useful,
 * but WITHOUT ANY WARRANTY; without even the implied warranty of
 * MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
 * GNU General Public License for more details.
 *
 * You should have received a copy of the GNU General Public License
 * along with this program.  If not, see <https://www.gnu.org/licenses/>.
 *
 * Module descriptor for ticket system
 */
 
require_once DOL_DOCUMENT_ROOT."/core/modules/DolibarrModules.class.php";
 
 
class modTicket extends DolibarrModules
{
  public function __construct($db)
  {
    global $langs, $conf;
    $langs->load("ticket");
 
    $this->db = $db;
 
    // Id for module (must be unique).
    // Use a free id here
    // (See in Home -> System information -> Dolibarr for list of used modules id).
    $this->numero = 56000;
    // Key text used to identify module (for permissions, menus, etc...)
    $this->rights_class = 'ticket';
 
    // Family can be 'crm','financial','hr','projects','products','ecm','technic','other'
    // It is used to group modules in module setup page
    $this->family = "crm";
    // Module position in the family
    $this->module_position = '60';
    // Module label (no space allowed)
    // used if translation string 'ModuleXXXName' not found
    // (where XXX is value of numeric property 'numero' of module)
    $this->name = preg_replace('/^mod/i', '', get_class($this));
    // Module description
    // used if translation string 'ModuleXXXDesc' not found
    // (where XXX is value of numeric property 'numero' of module)
    $this->description = "Incident/support ticket management";
    // Possible values for version are: 'development', 'experimental' or version
    $this->version = 'dolibarr';
    // Key used in llx_const table to save module status enabled/disabled
    // (where MYMODULE is value of property name of module in uppercase)
    $this->const_name = 'MAIN_MODULE_'.strtoupper($this->name);
    // Name of image file used for this module.
    // If file is in theme/yourtheme/img directory under name object_pictovalue.png
    // use this->picto='pictovalue'
    // If file is in module/img directory under name object_pictovalue.png
    // use this->picto='pictovalue@module'
    $this->picto = 'ticket'; // mypicto@ticket
    // Defined all module parts (triggers, login, substitutions, menus, css, etc...)
    // for default path (eg: /ticket/core/xxxxx) (0=disable, 1=enable)
    // for specific path of parts (eg: /ticket/core/modules/barcode)
    // for specific css file (eg: /ticket/css/ticket.css.php)
    $this->module_parts = array(
      // Set this to 1 if module has its own trigger directory
      'triggers' => 1,
    );
 
    // Data directories to create when module is enabled.
    // Example: this->dirs = array("/ticket/temp");
    $this->dirs = array();
 
    // Config pages. Put here list of php pages
    // stored into ticket/admin directory, used to setup module.
    $this->config_page_url = array("ticket.php");
 
    // Dependencies
    $this->hidden = false; // A condition to hide module
    $this->depends = array('modAgenda'); // List of module class names as string that must be enabled if this module is enabled
    $this->requiredby = array(); // List of module ids to disable if this one is disabled
    $this->conflictwith = array(); // List of module class names as string this module is in conflict with
    $this->phpmin = array(7, 0); // Minimum version of PHP required by module
    $this->langfiles = array("ticket");
 
    // Constants
    // List of particular constants to add when module is enabled
    // (key, 'chaine', value, desc, visible, 'current' or 'allentities', deleteonunactive)
    // Example:
    $default_footer = $langs->trans('TicketMessageMailFooterText', getDolGlobalString('MAIN_INFO_SOCIETE_NOM'));
    $this->const = array(
      1 => array('TICKET_ENABLE_PUBLIC_INTERFACE', 'chaine', '0', 'Enable ticket public interface', 0),
      2 => array('TICKET_ADDON', 'chaine', 'mod_ticket_simple', 'Ticket ref module', 0),
      3 => array('TICKET_ADDON_PDF_ODT_PATH', 'chaine', 'DOL_DATA_ROOT/doctemplates/tickets', 'Ticket templates ODT/ODS directory for templates', 0),
      4 => array('TICKET_AUTO_READ_WHEN_CREATED_FROM_BACKEND', 'chaine', 0, 'Automatically mark ticket as read when created from backend', 0),
      5 => array('TICKET_DELAY_BEFORE_FIRST_RESPONSE', 'chaine', '0', 'Maximum wanted elapsed time before a first answer to a ticket (in hours). Display a warning in tickets list if not respected.', 0),
      6 => array('TICKET_DELAY_SINCE_LAST_RESPONSE', 'chaine', '0', 'Maximum wanted elapsed time between two answers on the same ticket (in hours). Display a warning in tickets list if not respected.', 0),
      7 => array('TICKET_NOTIFY_AT_CLOSING', 'chaine', '0', 'Default notify contacts when closing a module', 0),
      8 => array('TICKET_PRODUCT_CATEGORY', 'chaine', 0, 'The category of product that is being used for ticket accounting', 0),
      9 => array('TICKET_NOTIFICATION_EMAIL_FROM', 'chaine', getDolGlobalString('MAIN_MAIL_EMAIL_FROM'), 'Email to use by default as sender for messages sent from Dolibarr', 0),
      10 => array('TICKET_MESSAGE_MAIL_INTRO', 'chaine', $langs->trans('TicketMessageMailIntroText'), 'Introduction text of ticket replies sent from Dolibarr', 0),
      11 => array('TICKET_MESSAGE_MAIL_SIGNATURE', 'chaine', $default_footer, 'Signature to use by default for messages sent from Dolibarr', 0),
      12 => array('MAIN_EMAILCOLLECTOR_MAIL_WITHOUT_HEADER', 'chaine', "1", 'Disable the rendering of headers in tickets', 0),
      13 => array('MAIN_SECURITY_ENABLECAPTCHA_TICKET', 'chaine', getDolGlobalInt('MAIN_SECURITY_ENABLECAPTCHA_TICKET'), 'Enable captcha code by default', 0),
      14 => array('TICKET_SHOW_COMPANY_LOGO', 'chaine', getDolGlobalInt('TICKET_SHOW_COMPANY_LOGO'), 'Enable logo header on ticket public page', 0)
    );
 
 
    $this->tabs = array(
      'thirdparty:+ticket:Tickets:ticket:$user->rights->ticket->read:/ticket/list.php?socid=__ID__',
    );
 
    // Dictionaries
    if (!isset($conf->ticket->enabled)) {
      $conf->ticket = new stdClass();
      $conf->ticket->enabled = 0;
    }
    $this->dictionaries = array(
      'langs' => 'ticket',
      'tabname' => array(
        "c_ticket_type",
        "c_ticket_severity",
        "c_ticket_category",
        "c_ticket_resolution"
      ),
      'tablib' => array(
        "TicketDictType",
        "TicketDictSeverity",
        "TicketDictCategory",
        "TicketDictResolution"
      ),
      'tabsql' => array(
        'SELECT f.rowid as rowid, f.code, f.pos, f.label, f.active, f.use_default FROM '.MAIN_DB_PREFIX.'c_ticket_type as f',
        'SELECT f.rowid as rowid, f.code, f.pos, f.label, f.active, f.use_default FROM '.MAIN_DB_PREFIX.'c_ticket_severity as f',
        'SELECT f.rowid as rowid, f.code, f.pos, f.label, f.active, f.use_default, f.public, f.fk_parent FROM '.MAIN_DB_PREFIX.'c_ticket_category as f',
        'SELECT f.rowid as rowid, f.code, f.pos, f.label, f.active, f.use_default FROM '.MAIN_DB_PREFIX.'c_ticket_resolution as f'
      ),
      'tabsqlsort' => array("pos ASC", "pos ASC", "pos ASC", "pos ASC"),
      'tabfield' => array("code,label,pos,use_default", "code,label,pos,use_default", "code,label,pos,use_default,public,fk_parent", "code,label,pos,use_default"),
      'tabfieldvalue' => array("code,label,pos,use_default", "code,label,pos,use_default", "code,label,pos,use_default,public,fk_parent", "code,label,pos,use_default"),
      'tabfieldinsert' => array("code,label,pos,use_default", "code,label,pos,use_default", "code,label,pos,use_default,public,fk_parent", "code,label,pos,use_default"),
      'tabrowid' => array("rowid", "rowid", "rowid", "rowid"),
      'tabcond' => array($conf->ticket->enabled, $conf->ticket->enabled, $conf->ticket->enabled, $conf->ticket->enabled && !empty($conf->global->TICKET_ENABLE_RESOLUTION)),
      'tabhelp' => array(
        array('code'=>$langs->trans("EnterAnyCode"), 'use_default'=>$langs->trans("Enter0or1")),
        array('code'=>$langs->trans("EnterAnyCode"), 'use_default'=>$langs->trans("Enter0or1")),
        array('code'=>$langs->trans("EnterAnyCode"), 'use_default'=>$langs->trans("Enter0or1"), 'public'=>$langs->trans("Enter0or1").'<br>'.$langs->trans("TicketGroupIsPublicDesc"), 'fk_parent'=>$langs->trans("IfThisCategoryIsChildOfAnother")),
        array('code'=>$langs->trans("EnterAnyCode"), 'use_default'=>$langs->trans("Enter0or1"))
      ),
    );
 
    // Boxes
    // Add here list of php file(s) stored in core/boxes that contains class to show a box.
    $this->boxes = array(
      0=>array('file'=>'box_last_ticket.php', 'enabledbydefaulton'=>'Home'),
      1=>array('file'=>'box_last_modified_ticket.php', 'enabledbydefaulton'=>'Home'),
      2=>array('file'=>'box_ticket_by_severity.php', 'enabledbydefaulton'=>'ticketindex'),
      3=>array('file'=>'box_graph_nb_ticket_last_x_days.php', 'enabledbydefaulton'=>'ticketindex'),
      4=>array('file'=>'box_graph_nb_tickets_type.php', 'enabledbydefaulton'=>'ticketindex'),
      5=>array('file'=>'box_new_vs_close_ticket.php', 'enabledbydefaulton'=>'ticketindex')
    ); // Boxes list
 
    // Permissions
    $this->rights = array(); // Permission array used by this module
 
    $r = 0;
    $this->rights[$r][0] = 56001; // id de la permission
    $this->rights[$r][1] = "Read ticket"; // libelle de la permission
    $this->rights[$r][2] = 'r'; // type de la permission (deprecie a ce jour)
    $this->rights[$r][3] = 0; // La permission est-elle une permission par defaut
    $this->rights[$r][4] = 'read';
 
    $r++;
    $this->rights[$r][0] = 56002; // id de la permission
    $this->rights[$r][1] = "Create les tickets"; // libelle de la permission
    $this->rights[$r][2] = 'w'; // type de la permission (deprecie a ce jour)
    $this->rights[$r][3] = 0; // La permission est-elle une permission par defaut
    $this->rights[$r][4] = 'write';
 
    $r++;
    $this->rights[$r][0] = 56003; // id de la permission
    $this->rights[$r][1] = "Delete les tickets"; // libelle de la permission
    $this->rights[$r][2] = 'd'; // type de la permission (deprecie a ce jour)
    $this->rights[$r][3] = 0; // La permission est-elle une permission par defaut
    $this->rights[$r][4] = 'delete';
 
    $r++;
    $this->rights[$r][0] = 56004; // id de la permission
    $this->rights[$r][1] = "Manage tickets"; // libelle de la permission
    //$this->rights[$r][2] = 'd'; // type de la permission (deprecie a ce jour)
    $this->rights[$r][3] = 0; // La permission est-elle une permission par defaut
    $this->rights[$r][4] = 'manage';
 
    /* Seems not used and in conflict with societe->client->voir (see all thirdparties)
    $r++;
    $this->rights[$r][0] = 56005; // id de la permission
    $this->rights[$r][1] = 'See all tickets, even if not assigned to (not effective for external users, always restricted to the thirdpardy they depends on)'; // libelle de la permission
    $this->rights[$r][2] = 'r'; // type de la permission (deprecie a ce jour)
    $this->rights[$r][3] = 0; // La permission est-elle une permission par defaut
    $this->rights[$r][4] = 'view';
    $this->rights[$r][5] = 'all';
    */
 
    // Main menu entries
    $this->menus = array(); // List of menus to add
    $r = 0;
 
    /*$this->menu[$r] = array('fk_menu' => 0, // Put 0 if this is a top menu
      'type' => 'top', // This is a Top menu entry
      'titre' => 'Ticket',
      'prefix' => img_picto('', $this->picto, 'class="paddingright pictofixedwidth em092"'),
      'mainmenu' => 'ticket',
      'leftmenu' => '1', // Use 1 if you also want to add left menu entries using this descriptor.
      'url' => '/ticket/index.php',
      'langs' => 'ticket', // Lang file to use (without .lang) by module. File must be in langs/code_CODE/ directory.
      'position' => 88,
      'enabled' => '$conf->ticket->enabled',
      'perms' => '$user->rights->ticket->read', // Use 'perms'=>'$user->rights->ticket->level1->level2' if you want your menu with a permission rules
      'target' => '',
      'user' => 2); // 0=Menu for internal users, 1=external users, 2=both
    $r++;*/
 
    $this->menu[$r] = array('fk_menu' => 'fk_mainmenu=ticket',
      'type' => 'left',
      'titre' => 'Ticket',
      'prefix' => img_picto('', $this->picto, 'class="paddingright pictofixedwidth em092"'),
      'mainmenu' => 'ticket',
      'leftmenu' => 'ticket',
      'url' => '/ticket/index.php',
      'langs' => 'ticket',
      'position' => 101,
      'enabled' => '$conf->ticket->enabled',
      'perms' => '$user->rights->ticket->read',
      'target' => '',
      'user' => 2);
    $r++;
 
    $this->menu[$r] = array('fk_menu' => 'fk_mainmenu=ticket,fk_leftmenu=ticket',
      'type' => 'left',
      'titre' => 'NewTicket',
      'mainmenu' => 'ticket',
      'url' => '/ticket/card.php?action=create',
      'langs' => 'ticket',
      'position' => 102,
      'enabled' => '$conf->ticket->enabled',
      'perms' => '$user->rights->ticket->write',
      'target' => '',
      'user' => 2);
    $r++;
 
    $this->menu[$r] = array('fk_menu' => 'fk_mainmenu=ticket,fk_leftmenu=ticket',
      'type' => 'left',
      'titre' => 'List',
      'mainmenu' => 'ticket',
      'leftmenu' => 'ticketlist',
      'url' => '/ticket/list.php?search_fk_status=non_closed',
      'langs' => 'ticket',
      'position' => 103,
      'enabled' => '$conf->ticket->enabled',
      'perms' => '$user->rights->ticket->read',
      'target' => '',
      'user' => 2);
    $r++;
 
    $this->menu[$r] = array('fk_menu' => 'fk_mainmenu=ticket,fk_leftmenu=ticket',
      'type' => 'left',
      'titre' => 'MenuTicketMyAssign',
      'mainmenu' => 'ticket',
      'leftmenu' => 'ticketmy',
      'url' => '/ticket/list.php?mode=mine&search_fk_status=non_closed',
      'langs' => 'ticket',
      'position' => 105,
      'enabled' => '$conf->ticket->enabled',
      'perms' => '$user->rights->ticket->read',
      'target' => '',
      'user' => 0);
    $r++;
 
    $this->menu[$r] = array('fk_menu' => 'fk_mainmenu=ticket,fk_leftmenu=ticket',
      'type' => 'left',
      'titre' => 'Statistics',
      'mainmenu' => 'ticket',
      'url' => '/ticket/stats/index.php',
      'langs' => 'ticket',
      'position' => 107,
      'enabled' => '$conf->ticket->enabled',
      'perms' => '$user->rights->ticket->read',
      'target' => '',
      'user' => 0);
    $r++;
 
    $this->menu[$r] = array('fk_menu' => 'fk_mainmenu=ticket,fk_leftmenu=ticket',
      'type' => 'left',
      'titre' => 'Categories',
      'mainmenu' => 'ticket',
      'url' => '/categories/index.php?type=12',
      'langs' => 'ticket',
      'position' => 107,
      'enabled' => '$conf->categorie->enabled',
      'perms' => '$user->rights->ticket->read',
      'target' => '',
      'user' => 0);
    $r++;
  }
 
  public function init($options = '')
  {
    global $conf, $langs;
 
    $result = $this->_load_tables('/install/mysql/', 'ticket');
    if ($result < 0) {
      return -1; // Do not activate module if error 'not allowed' returned when loading module SQL queries (the _load_table run sql with run_sql with the error allowed parameter set to 'default')
    }
 
    // Permissions
    $this->remove($options);
 
    //ODT template
    $src = DOL_DOCUMENT_ROOT.'/install/doctemplates/tickets/template_ticket.odt';
    $dirodt = DOL_DATA_ROOT.'/doctemplates/tickets';
    $dest = $dirodt.'/template_order.odt';
 
    if (file_exists($src) && !file_exists($dest)) {
      require_once DOL_DOCUMENT_ROOT.'/core/lib/files.lib.php';
      dol_mkdir($dirodt);
      $result = dol_copy($src, $dest, 0, 0);
      if ($result < 0) {
        $langs->load("errors");
        $this->error = $langs->trans('ErrorFailToCopyFile', $src, $dest);
        return 0;
      }
    }
 
    $sql = array(
      array("sql" => "insert into llx_c_type_contact(rowid, element, source, code, libelle, active ) values (110120, 'ticket',  'internal', 'SUPPORTTEC', 'Utilisateur assigné au ticket', 1);", "ignoreerror" => 1),
      array("sql" => "insert into llx_c_type_contact(rowid, element, source, code, libelle, active ) values (110121, 'ticket',  'internal', 'CONTRIBUTOR', 'Intervenant', 1);", "ignoreerror" => 1),
      array("sql" => "insert into llx_c_type_contact(rowid, element, source, code, libelle, active ) values (110122, 'ticket',  'external', 'SUPPORTCLI', 'Contact client suivi incident', 1);", "ignoreerror" => 1),
      array("sql" => "insert into llx_c_type_contact(rowid, element, source, code, libelle, active ) values (110123, 'ticket',  'external', 'CONTRIBUTOR', 'Intervenant', 1);", "ignoreerror" => 1),
      "DELETE FROM ".MAIN_DB_PREFIX."document_model WHERE nom = 'TICKET_ADDON_PDF_ODT_PATH' AND type = 'ticket' AND entity = ".((int) $conf->entity),
      "INSERT INTO ".MAIN_DB_PREFIX."document_model (nom, type, entity) VALUES('TICKET_ADDON_PDF_ODT_PATH','ticket',".((int) $conf->entity).")"
    );
 
    return $this->_init($sql, $options);
  }
}