ticket_public.php

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<?php
/* Copyright (C) 2013-2018  Jean-François FERRY <hello@librethic.io>
 * Copyright (C) 2016   Christophe Battarel <christophe@altairis.fr>
 *
 * This program is free software: you can redistribute it and/or modify
 * it under the terms of the GNU General Public License as published by
 * the Free Software Foundation, either version 3 of the License, or
 * (at your option) any later version.
 *
 * This program is distributed in the hope that it will be useful,
 * but WITHOUT ANY WARRANTY; without even the implied warranty of
 * MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
 * GNU General Public License for more details.
 *
 * You should have received a copy of the GNU General Public License
 * along with this program.  If not, see <https://www.gnu.org/licenses/>.
 */
 
// Load Dolibarr environment
require '../main.inc.php';
require_once DOL_DOCUMENT_ROOT."/core/lib/admin.lib.php";
require_once DOL_DOCUMENT_ROOT."/ticket/class/ticket.class.php";
require_once DOL_DOCUMENT_ROOT."/core/lib/ticket.lib.php";
 
// Load translation files required by the page
$langs->loadLangs(array("admin", "ticket"));
 
// Access control
if (!$user->admin) {
  accessforbidden();
}
 
// Parameters
$value = GETPOST('value', 'alpha');
$action = GETPOST('action', 'aZ09');
$label = GETPOST('label', 'alpha');
$scandir = GETPOST('scandir', 'alpha');
$type = 'ticket';
 
 
/*
 * Actions
 */
$error = 0;
$errors = array();
 
if ($action == 'setTICKET_ENABLE_PUBLIC_INTERFACE') {
  if (GETPOST('value')) {
    $res = dolibarr_set_const($db, 'TICKET_ENABLE_PUBLIC_INTERFACE', 1, 'chaine', 0, '', $conf->entity);
  } else {
    $res = dolibarr_set_const($db, 'TICKET_ENABLE_PUBLIC_INTERFACE', 0, 'chaine', 0, '', $conf->entity);
  }
  if (!($res > 0)) {
    $error++;
    $errors[] = $db->lasterror();
  }
} elseif ($action == 'setvar') {
  include_once DOL_DOCUMENT_ROOT."/core/lib/files.lib.php";
 
  if (GETPOSTISSET('TICKET_ENABLE_PUBLIC_INTERFACE')) { // only for no js case
    $param_enable_public_interface = GETPOST('TICKET_ENABLE_PUBLIC_INTERFACE', 'alpha');
    $res = dolibarr_set_const($db, 'TICKET_ENABLE_PUBLIC_INTERFACE', $param_enable_public_interface, 'chaine', 0, '', $conf->entity);
    if (!($res > 0)) {
      $error++;
      $errors[] = $db->lasterror();
    }
  }
 
  if (GETPOSTISSET('TICKET_DISABLE_CUSTOMER_MAILS')) {  // only for no js case
    $param_disable_email = GETPOST('TICKET_DISABLE_CUSTOMER_MAILS', 'alpha');
    $res = dolibarr_set_const($db, 'TICKET_DISABLE_CUSTOMER_MAILS', $param_disable_email, 'chaine', 0, '', $conf->entity);
    if (!($res > 0)) {
      $error++;
      $errors[] = $db->lasterror();
    }
  }
 
  if (GETPOSTISSET('TICKET_SHOW_COMPANY_LOGO')) { // only for no js case
    $param_show_module_logo = GETPOST('TICKET_SHOW_COMPANY_LOGO', 'alpha');
    $res = dolibarr_set_const($db, 'TICKET_SHOW_COMPANY_LOGO', $param_show_module_logo, 'chaine', 0, '', $conf->entity);
    if (!($res > 0)) {
      $error++;
      $errors[] = $db->lasterror();
    }
  }
 
  $topic_interface = GETPOST('TICKET_PUBLIC_INTERFACE_TOPIC', 'alphanohtml');
  if (!empty($topic_interface)) {
    $res = dolibarr_set_const($db, 'TICKET_PUBLIC_INTERFACE_TOPIC', $topic_interface, 'chaine', 0, '', $conf->entity);
  } else {
    $res = dolibarr_set_const($db, 'TICKET_PUBLIC_INTERFACE_TOPIC', '', 'chaine', 0, '', $conf->entity);
  }
  if (!($res > 0)) {
    $error++;
    $errors[] = $db->lasterror();
  }
 
  $text_home = GETPOST('TICKET_PUBLIC_TEXT_HOME', 'restricthtml');
  if (GETPOSTISSET('TICKET_PUBLIC_TEXT_HOME')) {
    $res = dolibarr_set_const($db, 'TICKET_PUBLIC_TEXT_HOME', $text_home, 'chaine', 0, '', $conf->entity);
  } else {
    $res = dolibarr_set_const($db, 'TICKET_PUBLIC_TEXT_HOME', $langs->trans('TicketPublicInterfaceTextHome'), 'chaine', 0, '', $conf->entity);
  }
  if (!($res > 0)) {
    $error++;
    $errors[] = $db->lasterror();
  }
 
  $text_help = GETPOST('TICKET_PUBLIC_TEXT_HELP_MESSAGE', 'restricthtml');
  if (!empty($text_help)) {
    $res = dolibarr_set_const($db, 'TICKET_PUBLIC_TEXT_HELP_MESSAGE', $text_help, 'chaine', 0, '', $conf->entity);
  } else {
    $res = dolibarr_set_const($db, 'TICKET_PUBLIC_TEXT_HELP_MESSAGE', $langs->trans('TicketPublicPleaseBeAccuratelyDescribe'), 'chaine', 0, '', $conf->entity);
  }
  if (!($res > 0)) {
    $error++;
    $errors[] = $db->lasterror();
  }
 
  $mail_new_ticket = GETPOST('TICKET_MESSAGE_MAIL_NEW', 'restricthtml');
  if (!empty($mail_new_ticket)) {
    $res = dolibarr_set_const($db, 'TICKET_MESSAGE_MAIL_NEW', $mail_new_ticket, 'chaine', 0, '', $conf->entity);
  } else {
    $res = dolibarr_set_const($db, 'TICKET_MESSAGE_MAIL_NEW', $langs->trans('TicketMessageMailNewText'), 'chaine', 0, '', $conf->entity);
  }
  if (!($res > 0)) {
    $error++;
    $errors[] = $db->lasterror();
  }
 
  $url_interface = GETPOST('TICKET_URL_PUBLIC_INTERFACE', 'alpha');
  if (!empty($url_interface)) {
    $res = dolibarr_set_const($db, 'TICKET_URL_PUBLIC_INTERFACE', $url_interface, 'chaine', 0, '', $conf->entity);
  } else {
    $res = dolibarr_set_const($db, 'TICKET_URL_PUBLIC_INTERFACE', '', 'chaine', 0, '', $conf->entity);
  }
  if (!($res > 0)) {
    $error++;
    $errors[] = $db->lasterror();
  }
 
  $param_public_notification_new_message_default_email = GETPOST('TICKET_PUBLIC_NOTIFICATION_NEW_MESSAGE_DEFAULT_EMAIL', 'alpha');
  $res = dolibarr_set_const($db, 'TICKET_PUBLIC_NOTIFICATION_NEW_MESSAGE_DEFAULT_EMAIL', $param_public_notification_new_message_default_email, 'chaine', 0, '', $conf->entity);
  if (!($res > 0)) {
    $error++;
    $errors[] = $db->lasterror();
  }
 
  // For compatibility when javascript is not enabled
  if ($conf->global->MAIN_FEATURES_LEVEL >= 2 && empty($conf->use_javascript_ajax)) {
    $param_notification_also_main_addressemail = GETPOST('TICKET_NOTIFICATION_ALSO_MAIN_ADDRESS', 'alpha');
    $res = dolibarr_set_const($db, 'TICKET_NOTIFICATION_ALSO_MAIN_ADDRESS', $param_notification_also_main_addressemail, 'chaine', 0, '', $conf->entity);
    if (!($res > 0)) {
      $error++;
      $errors[] = $db->lasterror();
    }
  }
} elseif (preg_match('/set_(.*)/', $action, $reg)) {
  $code = $reg[1];
  $value = GETPOSTISSET($code) ? GETPOST($code, 'int') : 1;
  if ($code == 'TICKET_NOTIFICATION_ALSO_MAIN_ADDRESS' && $conf->global->MAIN_FEATURES_LEVEL >= 2) {
    $param_notification_also_main_addressemail = GETPOST('TICKET_NOTIFICATION_ALSO_MAIN_ADDRESS', 'alpha');
    $res = dolibarr_set_const($db, 'TICKET_NOTIFICATION_ALSO_MAIN_ADDRESS', $param_notification_also_main_addressemail, 'chaine', 0, '', $conf->entity);
    if (!($res > 0)) {
      $error++;
    }
  } else {
    $res = dolibarr_set_const($db, $code, $value, 'chaine', 0, '', $conf->entity);
    if (!($res > 0)) {
      $error++;
    }
    if (!$error) {
      if ($code == 'TICKET_EMAIL_MUST_EXISTS') {
        $res = dolibarr_del_const($db, 'TICKET_CREATE_THIRD_PARTY_WITH_CONTACT_IF_NOT_EXIST', $conf->entity);
        if (!($res > 0)) {
          $error++;
          $errors[] = $db->lasterror();
        }
      } elseif ($code == 'TICKET_CREATE_THIRD_PARTY_WITH_CONTACT_IF_NOT_EXIST') {
        $res = dolibarr_del_const($db, 'TICKET_EMAIL_MUST_EXISTS', $conf->entity);
        if (!($res > 0)) {
          $error++;
          $errors[] = $db->lasterror();
        }
      }
    }
  }
} elseif (preg_match('/del_(.*)/', $action, $reg)) {
  $code = $reg[1];
  $res = dolibarr_del_const($db, $code, $conf->entity);
  if (!($res > 0)) {
    $error++;
    $errors[] = $db->lasterror();
  }
}
 
if ($action != '') {
  if (!$error) {
    $db->commit();
    setEventMessage($langs->trans('SetupSaved'));
    header("Location: " . $_SERVER['PHP_SELF']);
    exit;
  } else {
    $db->rollback();
    setEventMessages('', $errors, 'errors');
  }
}
 
 
/*
 * View
 */
 
$dirmodels = array_merge(array('/'), (array) $conf->modules_parts['models']);
 
$form = new Form($db);
 
$help_url = "FR:Module_Ticket";
$page_name = "TicketSetup";
llxHeader('', $langs->trans($page_name), $help_url);
 
// Subheader
$linkback = '<a href="'.DOL_URL_ROOT.'/admin/modules.php?restore_lastsearch_values=1">'.$langs->trans("BackToModuleList").'</a>';
 
print load_fiche_titre($langs->trans($page_name), $linkback, 'title_setup');
 
// Configuration header
$head = ticketAdminPrepareHead();
 
print dol_get_fiche_head($head, 'public', $langs->trans("Module56000Name"), -1, "ticket");
 
$param = '';
 
print '<br>';
 
$enabledisablehtml = $langs->trans("TicketsActivatePublicInterface").' ';
if (empty($conf->global->TICKET_ENABLE_PUBLIC_INTERFACE)) {
  // Button off, click to enable
  $enabledisablehtml .= '<a class="reposition valignmiddle" href="'.$_SERVER["PHP_SELF"].'?action=setTICKET_ENABLE_PUBLIC_INTERFACE&token='.newToken().'&value=1'.$param.'">';
  $enabledisablehtml .= img_picto($langs->trans("Disabled"), 'switch_off');
  $enabledisablehtml .= '</a>';
} else {
  // Button on, click to disable
  $enabledisablehtml .= '<a class="reposition valignmiddle" href="'.$_SERVER["PHP_SELF"].'?action=setTICKET_ENABLE_PUBLIC_INTERFACE&token='.newToken().'&value=0'.$param.'">';
  $enabledisablehtml .= img_picto($langs->trans("Activated"), 'switch_on');
  $enabledisablehtml .= '</a>';
}
print $enabledisablehtml;
print '<input type="hidden" id="TICKET_ENABLE_PUBLIC_INTERFACE" name="TICKET_ENABLE_PUBLIC_INTERFACE" value="'.(empty($conf->global->TICKET_ENABLE_PUBLIC_INTERFACE) ? 0 : 1).'">';
 
print dol_get_fiche_end();
 
 
 
if (!empty($conf->global->TICKET_ENABLE_PUBLIC_INTERFACE)) {
  print '<br>';
 
 
  // Define $urlwithroot
  $urlwithouturlroot = preg_replace('/'.preg_quote(DOL_URL_ROOT, '/').'$/i', '', trim($dolibarr_main_url_root));
  $urlwithroot = $urlwithouturlroot.DOL_URL_ROOT; // This is to use external domain name found into config file
  //$urlwithroot=DOL_MAIN_URL_ROOT;         // This is to use same domain name than current
 
  print '<span class="opacitymedium">'.$langs->trans("TicketPublicAccess").'</span> :<br>';
  print '<div class="urllink">';
  print '<input type="text" id="publicurlmember" class="quatrevingtpercentminusx" value="'.$urlwithroot.'/public/ticket/index.php?entity='.$conf->entity.'">';
  print '<a target="_blank" rel="noopener noreferrer" href="'.$urlwithroot.'/public/ticket/index.php?entity='.$conf->entity.'">'.img_picto('', 'globe', 'class="paddingleft"').'</a>';
  print '</div>';
  print ajax_autoselect('publicurlmember');
 
 
  print '<br><br>';
 
 
  print '<form method="post" action="'.$_SERVER['PHP_SELF'].'" enctype="multipart/form-data" >';
  print '<input type="hidden" name="token" value="'.newToken().'">';
  print '<input type="hidden" name="action" value="setvar">';
 
  print '<div class="div-table-responsive-no-min">';
  print '<table class="noborder centpercent">';
  print '<tr class="liste_titre"><td>'.$langs->trans("Parameters").'</td>';
  print '<td class="left">';
  print '</td>';
  print '<td class="center width75">';
  print '</td>';
  print '</tr>';
 
  // Enable Captcha code
  print '<tr class="oddeven">';
  print '<td>'.$langs->trans("TicketUseCaptchaCode").'</td>';
  print '<td class="left">';
  if (function_exists("imagecreatefrompng")) {
    if (!empty($conf->use_javascript_ajax)) {
      print ajax_constantonoff('MAIN_SECURITY_ENABLECAPTCHA_TICKET');
    } else {
      if (empty($conf->global->MAIN_SECURITY_ENABLECAPTCHA_TICKET)) {
        print '<a href="'.$_SERVER['PHP_SELF'].'?action=set_MAIN_SECURITY_ENABLECAPTCHA_TICKET&token='.newToken().'">'.img_picto($langs->trans("Disabled"), 'off').'</a>';
      } else {
        print '<a href="'.$_SERVER['PHP_SELF'].'?action=del_MAIN_SECURITY_ENABLECAPTCHA_TICKET&token='.newToken().'">'.img_picto($langs->trans("Enabled"), 'on').'</a>';
      }
    }
  } else {
    $desc = $form->textwithpicto('', $langs->transnoentities("EnableGDLibraryDesc"), 1, 'warning');
    print $desc;
  }
  print '</td>';
  print '<td class="center width75">';
  print $form->textwithpicto('', $langs->trans("TicketUseCaptchaCodeHelp"), 1, 'help');
  print '</td>';
  print '</tr>';
 
  // Check if email exists
  print '<tr class="oddeven"><td>'.$langs->trans("TicketsEmailMustExist").'</td>';
  print '<td class="left">';
  if (empty(getDolGlobalInt('TICKET_EMAIL_MUST_EXISTS'))) {
    print '<a href="' . $_SERVER['PHP_SELF'] . '?action=set_TICKET_EMAIL_MUST_EXISTS&token='.newToken().'">' . img_picto($langs->trans('Disabled'), 'switch_off') . '</a>';
  } else {
    print '<a href="' . $_SERVER['PHP_SELF'] . '?action=del_TICKET_EMAIL_MUST_EXISTS&token='.newToken().'">' . img_picto($langs->trans('Enabled'), 'switch_on') . '</a>';
  }
  print '</td>';
  print '<td class="center width75">';
  print $form->textwithpicto('', $langs->trans("TicketsEmailMustExistHelp"), 1, 'help');
  print '</td>';
  print '</tr>';
 
  // Create third-party with contact if email not linked to a contact
  print '<tr class="oddeven"><td>'.$langs->trans("TicketCreateThirdPartyWithContactIfNotExist").'</td>';
  print '<td class="left">';
  if (empty(getDolGlobalInt('TICKET_CREATE_THIRD_PARTY_WITH_CONTACT_IF_NOT_EXIST'))) {
    print '<a href="' . $_SERVER['PHP_SELF'] . '?action=set_TICKET_CREATE_THIRD_PARTY_WITH_CONTACT_IF_NOT_EXIST&token='.newToken().'">' . img_picto($langs->trans('Disabled'), 'switch_off') . '</a>';
  } else {
    print '<a href="' . $_SERVER['PHP_SELF'] . '?action=del_TICKET_CREATE_THIRD_PARTY_WITH_CONTACT_IF_NOT_EXIST&token='.newToken().'">' . img_picto($langs->trans('Enabled'), 'switch_on') . '</a>';
  }
  print '</td>';
  print '<td class="center width75">';
  print $form->textwithpicto('', $langs->trans("TicketCreateThirdPartyWithContactIfNotExistHelp"), 1, 'help');
  print '</td>';
  print '</tr>';
 
  /*if ($conf->global->MAIN_FEATURES_LEVEL >= 2)
  {
    // Show logo for module
    print '<tr class="oddeven"><td>' . $langs->trans("TicketsShowModuleLogo") . '</td>';
    print '<td class="left">';
    if ($conf->use_javascript_ajax) {
      print ajax_constantonoff('TICKET_SHOW_MODULE_LOGO');
    } else {
      $arrval = array('0' => $langs->trans("No"), '1' => $langs->trans("Yes"));
      print $form->selectarray("TICKET_SHOW_MODULE_LOGO", $arrval, $conf->global->TICKET_SHOW_MODULE_LOGO);
    }
    print '</td>';
    print '<td class="center">';
    print $form->textwithpicto('', $langs->trans("TicketsShowModuleLogoHelp"), 1, 'help');
    print '</td>';
    print '</tr>';
  }*/
 
  // Show logo for company
  print '<tr class="oddeven"><td>'.$langs->trans("TicketsShowCompanyLogo").'</td>';
  print '<td class="left">';
  if ($conf->use_javascript_ajax) {
    print ajax_constantonoff('TICKET_SHOW_COMPANY_LOGO');
  } else {
    $arrval = array('0' => $langs->trans("No"), '1' => $langs->trans("Yes"));
    print $form->selectarray("TICKET_SHOW_COMPANY_LOGO", $arrval, $conf->global->TICKET_SHOW_COMPANY_LOGO);
  }
  print '</td>';
  print '<td class="center width75">';
  print $form->textwithpicto('', $langs->trans("TicketsShowCompanyLogoHelp"), 1, 'help');
  print '</td>';
  print '</tr>';
 
  // Also send to main email address
  if ($conf->global->MAIN_FEATURES_LEVEL >= 2) {
    print '<tr class="oddeven"><td>'.$langs->trans("TicketsEmailAlsoSendToMainAddress").'</td>';
    print '<td class="left">';
    if ($conf->use_javascript_ajax) {
      print ajax_constantonoff('TICKET_NOTIFICATION_ALSO_MAIN_ADDRESS');
    } else {
      $arrval = array('0' => $langs->trans("No"), '1' => $langs->trans("Yes"));
      print $form->selectarray("TICKET_NOTIFICATION_ALSO_MAIN_ADDRESS", $arrval, $conf->global->TICKET_NOTIFICATION_ALSO_MAIN_ADDRESS);
    }
    print '</td>';
    print '<td class="center width75">';
    print $form->textwithpicto('', $langs->trans("TicketsEmailAlsoSendToMainAddressHelp", $langs->transnoentitiesnoconv("TicketEmailNotificationTo").' ('.$langs->transnoentitiesnoconv("Creation").')', $langs->trans("Settings")), 1, 'help');
    print '</td>';
    print '</tr>';
  }
 
  if (!$conf->use_javascript_ajax) {
    print '<tr class="impair"><td colspan="3" align="center"><input type="submit" class="button button-save" value="'.$langs->trans("Save").'"></td>';
    print '</tr>';
  }
 
  if (empty($conf->global->FCKEDITOR_ENABLE_MAIL)) {
    print '<tr>';
    print '<td colspan="3"><div class="info">'.$langs->trans("TicketCkEditorEmailNotActivated").'</div></td>';
    print "</tr>\n";
  }
 
  // Interface topic
  $url_interface = getDolGlobalString("TICKET_PUBLIC_INTERFACE_TOPIC");
  print '<tr><td>'.$langs->trans("TicketPublicInterfaceTopicLabelAdmin").'</label>';
  print '</td><td>';
  print '<input type="text"   name="TICKET_PUBLIC_INTERFACE_TOPIC" value="'.$url_interface.'" size="40" ></td>';
  print '</td>';
  print '<td class="center width75">';
  print $form->textwithpicto('', $langs->trans("TicketPublicInterfaceTopicHelp"), 1, 'help');
  print '</td></tr>';
 
  // Text on home page
  $public_text_home = getDolGlobalString('TICKET_PUBLIC_TEXT_HOME', '<span class="opacitymedium">'.$langs->trans("TicketPublicDesc").'</span>');
  print '<tr><td>'.$langs->trans("TicketPublicInterfaceTextHomeLabelAdmin").'</label>';
  print '</td><td>';
  require_once DOL_DOCUMENT_ROOT.'/core/class/doleditor.class.php';
  $doleditor = new DolEditor('TICKET_PUBLIC_TEXT_HOME', $public_text_home, '100%', 180, 'dolibarr_notes', '', false, true, getDolGlobalInt('FCKEDITOR_ENABLE_TICKET'), ROWS_2, 70);
  $doleditor->Create();
  print '</td>';
  print '<td class="center">';
  print $form->textwithpicto('', $langs->trans("TicketPublicInterfaceTextHomeHelpAdmin"), 1, 'help');
  print '</td></tr>';
 
  // Text to help to enter a ticket
  $public_text_help_message = getDolGlobalString("TICKET_PUBLIC_TEXT_HELP_MESSAGE", $langs->trans('TicketPublicPleaseBeAccuratelyDescribe'));
  print '<tr><td>'.$langs->trans("TicketPublicInterfaceTextHelpMessageLabelAdmin").'</label>';
  print '</td><td>';
  require_once DOL_DOCUMENT_ROOT.'/core/class/doleditor.class.php';
  $doleditor = new DolEditor('TICKET_PUBLIC_TEXT_HELP_MESSAGE', $public_text_help_message, '100%', 180, 'dolibarr_notes', '', false, true, getDolGlobalInt('FCKEDITOR_ENABLE_TICKET'), ROWS_2, 70);
  $doleditor->Create();
  print '</td>';
  print '<td class="center">';
  print $form->textwithpicto('', $langs->trans("TicketPublicInterfaceTextHelpMessageHelpAdmin"), 1, 'help');
  print '</td></tr>';
 
  // Url public interface
  $url_interface = getDolGlobalString("TICKET_URL_PUBLIC_INTERFACE");
  print '<tr><td>'.$langs->trans("TicketUrlPublicInterfaceLabelAdmin").'</label>';
  print '</td><td>';
  print '<input type="text" class="minwidth500" name="TICKET_URL_PUBLIC_INTERFACE" value="'.$url_interface.'"></td>';
  print '</td>';
  print '<td class="center">';
  print $form->textwithpicto('', $langs->trans("TicketUrlPublicInterfaceHelpAdmin"), 1, 'help');
  print '</td></tr>';
 
  print '</table>';
 
  print '<br><br>';
 
  print load_fiche_titre($langs->trans("Emails"));
 
  print '<div class="div-table-responsive-no-min">';
  print '<table class="noborder centpercent">';
 
  // Activate email creation to user
  print '<tr class="pair"><td>';
  print $form->textwithpicto($langs->trans("TicketsDisableCustomerEmail"), $langs->trans("TicketsDisableEmailHelp"), 1, 'help');
  print '</td>';
  print '<td class="left">';
  if ($conf->use_javascript_ajax) {
    print ajax_constantonoff('TICKET_DISABLE_CUSTOMER_MAILS');
  } else {
    $arrval = array('0' => $langs->trans("No"), '1' => $langs->trans("Yes"));
    print $form->selectarray("TICKET_DISABLE_CUSTOMER_MAILS", $arrval, $conf->global->TICKET_DISABLE_CUSTOMER_MAILS);
  }
  print '</td>';
  print '</tr>';
 
  // Text of email after creatio of a ticket
  $mail_mesg_new = getDolGlobalString("TICKET_MESSAGE_MAIL_NEW", $langs->trans('TicketNewEmailBody'));
  print '<tr><td>';
  print $form->textwithpicto($langs->trans("TicketNewEmailBodyLabel"), $langs->trans("TicketNewEmailBodyHelp"), 1, 'help');
  print '</label>';
  print '</td><td>';
  require_once DOL_DOCUMENT_ROOT.'/core/class/doleditor.class.php';
  $doleditor = new DolEditor('TICKET_MESSAGE_MAIL_NEW', $mail_mesg_new, '100%', 120, 'dolibarr_mailings', '', false, true, getDolGlobalInt('FCKEDITOR_ENABLE_MAIL'), ROWS_2, 70);
  $doleditor->Create();
  print '</td>';
  print '</tr>';
 
  // Activate email notification when a new message is added
  print '<tr class="pair"><td>';
  print $form->textwithpicto($langs->trans("TicketsPublicNotificationNewMessage"), $langs->trans("TicketsPublicNotificationNewMessageHelp"), 1, 'help');
  print '</td>';
  print '<td class="left">';
  if ($conf->use_javascript_ajax) {
    print ajax_constantonoff('TICKET_PUBLIC_NOTIFICATION_NEW_MESSAGE_ENABLED');
  } else {
    $arrval = array('0' => $langs->trans("No"), '1' => $langs->trans("Yes"));
    print $form->selectarray("TICKET_PUBLIC_NOTIFICATION_NEW_MESSAGE_ENABLED", $arrval, getDolGlobalString("TICKET_PUBLIC_NOTIFICATION_NEW_MESSAGE_ENABLED"));
  }
  print '</td>';
  print '</tr>';
 
  // Send notification when a new message is added to a email if a user is not assigned to the ticket
  print '<tr><td>';
  print $form->textwithpicto($langs->trans("TicketPublicNotificationNewMessageDefaultEmail"), $langs->trans("TicketPublicNotificationNewMessageDefaultEmailHelp"), 1, 'help');
  print '</td><td>';
  print '<input type="text" name="TICKET_PUBLIC_NOTIFICATION_NEW_MESSAGE_DEFAULT_EMAIL" value="'.getDolGlobalString("TICKET_PUBLIC_NOTIFICATION_NEW_MESSAGE_DEFAULT_EMAIL").'" size="40" ></td>';
  print '</td>';
  print '</tr>';
 
  print '</table>';
  print '</div>';
 
  print $form->buttonsSaveCancel("Save", '');
 
  print '</form>';
}
 
// End of page
llxFooter();
$db->close();